Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terryn Krup

Bettendorf

Summary

Professional technical support specialist with strong capabilities in diagnosing and resolving complex software and hardware issues. Proven track record of fostering team collaboration and adapting to changing needs while maintaining focus on achieving results. Skilled in troubleshooting, customer service, and IT infrastructure support with a reliable and flexible approach. Demonstrates strong analytical thinking and problem-solving abilities, ensuring effective solutions and user satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tier 2 Technical Support Specialist

TEKsystems
05.2024 - Current
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
  • Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
  • Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
  • Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.

Network Systems Operator

Air National Guard
04.2022 - Current
  • Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs
  • Protected data, software and hardware with top-notch security procedures
  • Approached and solved problems with initiative and sound judgment.
  • Troubleshot and maintained networking devices and infrastructure.
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.

VTC Technician

Apex Systems
09.2023 - 05.2024
  • Calibrated, maintained and repaired equipment for reliable performance
  • Developed relationships with customers through follow-up communication
  • Educated customers regarding system usage and additional products and services
  • Installed, maintained and repaired telecommunications equipment
  • Performed routine maintenance on telecommunications infrastructure
  • Located and performed troubleshooting and diagnosis to resolve telecommunication cable and wire issues
  • Tested equipment following installation or repair, verifying functionality and adherence to specifications.

Service Desk Technician

Apex Systems
07.2023 - 09.2023
  • Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
  • Addressed and resolved routine user issues
  • Responded promptly to all incidents and requests after effectively analysis and documentation
  • Managed workstation functionality through proper setup, configuration, and testing
  • Educated customers on simple methods to solve common software and hardware issues
  • Responded promptly to incidents and requests after careful analysis and documentation
  • Monitored user and group access management, leveraging strong knowledge of active directory users.

Tech Sales Associate

Target
09.2022 - 06.2023
  • Delivered consistent high-quality service to maintain customer loyalty
  • Maintained strong working relationships inside and outside organization
  • Used business and product knowledge to solve customer needs.

Education

Associate of Applied Science - Information Technology

Community College of The Air Force
Montgomery, AL

Network Systems Operations Technical School -

USAF
05.2023

Diploma -

Sherrard High School
05.2022

Skills

  • Network administration
  • People Skills
  • Configuration
  • Customer interaction
  • Operation Monitoring
  • Troubleshooting Network Issues
  • Remote Technical Support
  • Software Installation
  • Teamwork and Collaboration

Certification

Security +

Timeline

Tier 2 Technical Support Specialist

TEKsystems
05.2024 - Current

VTC Technician

Apex Systems
09.2023 - 05.2024

Service Desk Technician

Apex Systems
07.2023 - 09.2023

Tech Sales Associate

Target
09.2022 - 06.2023

Network Systems Operator

Air National Guard
04.2022 - Current

Network Systems Operations Technical School -

USAF

Diploma -

Sherrard High School

Associate of Applied Science - Information Technology

Community College of The Air Force

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Terryn Krup