Terrynisha Polly
Houston,Texas
Summary
Healthcare Operations & Clinic Coordinator
Results-driven healthcare professional with proven experience in clinic operations, patient flow, and administrative management. Skilled in front office oversight, revenue cycle processes, staff training, referral coordination, and EHR management. Recognized for process improvement, HIPAA compliance, and operational leadership that enhances efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Medical Assistant/Medical Office Coordinator
Foot and Ankle Center
Houston, TX
08.2023 - Current
- Oversee daily clinic operations and front office workflows to ensure efficient patient flow from check-in to check-out
- Act as a primary point of contact, coordinating cross-functional communication between providers, staff, and patients
- Support revenue cycle processes, including insurance verification, copay collection, and patient account management
- Coordinate and track patient referrals, ensuring timely processing and follow-up with specialty providers
- Lead process improvement initiatives to optimize workflow, reduce wait times, and enhance patient satisfaction
- Manage inventory and supply chain operations, including ordering, stocking, and cost control of medical supplies
- Assist with staff training and onboarding, ensuring adherence to clinic policies, procedures, and service standards
- Maintain compliance with HIPAA regulations and internal healthcare policies
- Handle escalated patient concerns and provide timely issue resolution
- Maintain accurate documentation using electronic health record (EHR) systems
- Collaborate with leadership and team members to meet operational goals and improve overall clinic performance
Medical Assistant
Dr.A Family Clinic
Houston, TX
03.2022 - 03.2023
- Assisted with patient intake processes, ensuring accurate data entry and timely scheduling.
- Supported physicians during examinations by preparing instruments and maintaining sterile environments.
- Recorded vital signs and medical histories, enhancing patient care efficiency and documentation accuracy.
- Managed inventory of medical supplies, reducing waste through effective stock monitoring practices.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX06-2027
High School Diploma -
Scarbrough High School
Houston, TX07-2020
Certificate - Medical Assistance
Florida Career College
Houston, TX07-2021
Skills
- Clinic Operations & Workflow Management
- Patient Flow Optimization
- Insurance Verification & Revenue Cycle Support
- Copay Collection & Patient Accounts
- Referral Coordination
- Inventory & Supply Chain Management
- Electronic Health Records (EHR) Systems
- Staff Training & Onboarding
- HIPAA Compliance
- Process Improvement
- Cross-Functional Communication
- Patient Scheduling & Customer Service
- Patient Check-In & Check-Out
- Vital Signs & Patient Intake
Timeline
Lead Medical Assistant/Medical Office Coordinator
Foot and Ankle Center
08.2023 - Current
Medical Assistant
Dr.A Family Clinic
03.2022 - 03.2023
Associate of Applied Science - Business Management
Houston Community College
High School Diploma -
Scarbrough High School
Certificate - Medical Assistance
Florida Career College