Teruwah Baht Israel
Customer Service Specialist
Sandy Springs,GA
Summary
- Committed take-charge customer service professional with over 25 years experience of delivering industry-leading support. Skilled in working under pressure, adapting to new situations and challenges to enhance the company's brand and successful in working individually or in a team collaboration. Broad experiences includes Customer Service, Administrative Support, Claims Processing, Claims Review, Applicant Eligibility, Report Generation, Credentialing, and Proofreading.
Overview
10
10
years of professional experience
Work History
Bus Driver
Fulton County Schools
Alpharetta, GA
03.2023 - Current
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Learned and followed school transportation procedures.
Customer Care Specialist
WM
Orlando, FL
01.2022 - 02.2023
- Use authorize systems to gather and provide information and educate regarding service options, charges and billing.
- Transact sales, research payments and issue refunds independently.
- Demonstrate ownership in creating, updating and closing residential accounts.
- Fields customer service inquiries and make reasonable attempts at a one call a resolution.
- Attempt to retain customers who call to cancel service by probing for reasons for cancellation and offering alternatives.
Claims Adjudicator
Faneuil, RA
Orlando, FL
06.2021 - 07.2021
- Compassionately request pertinent documents from claimants to verify proof of employment
- Utilize technical expertise to process faxed, mailed or uploaded documents, and request additional documentation if needed
- Thoroughly examine Pandemic Unemployment Assistance claims and adhere to regulations to determine if claimant meets eligibility requirements to continue with benefits
- Use sound judgement to Determine the claim Eligible or Ineligible based on appropriate documents, and timeframe documents were submitted.
Claims Processor
Kforce Global Solutions
Tampa, FL
05.2020 - 06.2021
- Ensured optimal accuracy in recording all applicant communication into an extensive database for Department of Economic Opportunity
- Processed benefits applications and reviewed applications to determine applicant eligibility
- Proofread numerous applications and appeal forms from claimants prior to submittal for review
- Leveraged robust communication skills to engage with multiple individuals on a daily basis, while responding to inquiries and resolving problems
- Mitigated situations with upset claimants by demonstrating empathy and understanding
School Bus Operator
OCPS
Orlando, FL
11.2018 - 08.2020
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Provided safe and reliable school bus transportation service on fixed routes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Travel Consultant
Sykes-Alpine Access
Tampa, FL
08.2015 - 03.2019
- Strived for optimal customer satisfaction, which included cultivating relationships and building rapport
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Coordinated numerous bookings and reviewed various flight itineraries
- Bolstered customer excellence by providing guidance to customers and expeditiously resolving complaints
Bus Operator
Violia Transportation
Orlando, FL
01.2014 - 03.2016
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Used navigation equipment and two-way radio while remaining focused on safety.
Education
Associate of Science - Liberal Studies
Indiana Wesleyan University
12.2009
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UTSkills
- Conflict Resolution
- Good Communication Skills
- Adaptable
- Integrity
- Compassionate
- Analytical
- Curious
- Technically Competent
- Troubleshooting
- Software proficiency in Microsoft Office
- Life Insurance
- Typing speed: 53 wpm
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The older I get the more I realize how much I don't know.
Myself
Timeline
Bus Driver
Fulton County Schools
03.2023 - Current
Customer Care Specialist
WM
01.2022 - 02.2023
Claims Adjudicator
Faneuil, RA
06.2021 - 07.2021
Claims Processor
Kforce Global Solutions
05.2020 - 06.2021
School Bus Operator
OCPS
11.2018 - 08.2020
Travel Consultant
Sykes-Alpine Access
08.2015 - 03.2019
Bus Operator
Violia Transportation
01.2014 - 03.2016
Associate of Science - Liberal Studies
Indiana Wesleyan University
BBA - Business Administration And Management
Western Governors University
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