Teryn Zaslavsky
La Crescenta,CA
Summary
Dynamic HR professional with expertise in delivering high impact employee programs, recognition initiatives, and wellbeing strategies. Proven ability to lead complex, cross-functional projects that enhance engagement and drive organizational effectiveness. Trusted in handling sensitive employee matters with discretion while streamlining processes in a fast-paced, highly matrixed environment. Known for delivering high-touch service, a people-first mindset, and a positive, solutions-oriented approach with a consistent can-do attitude.
Overview
11
11
years of professional experience
Work History
HR Administrator - Customer Support
NASA Jet Propulsion Laboratory
04.2022 - Current
- Act as primary point of contact for employees, retirees, and candidates, providing exceptional customer service and guidance across talent acquisition, compensation, benefits, learning & development, leave of absence, employee relations, and general HR operations.
- Manage and resolve over 1,500 employee inquiries annually through ServiceNow with 100% SLA compliance. Ensure high customer satisfaction by maintaining proactive communication and accurate case documentation. Provide clear and timely support to address employee needs effectively.
- Support JPL’s public engagement efforts by co‑leading the Walk United event, coordinating logistics and onsite activities, and interacting with attendees to share JPL initiatives, along with providing quarterly Workday donation reports to ensure employee deductions align with agency records.
- Facilitate and manage quarterly service awards ceremonies for about 400 employees and guests on an annual basis, directing communications and event coordination to ensure a cohesive and engaging recognition experience.
- Support NASA Honor Awards and North Star Awards programs through administrative support, event set up, and ceremony assistance.
- Coordinate execution of Take Our Children to Work Day by providing weekly reports on employee submissions and proactively handling workflow continuity through effective process management
- Facilitate New Employee Orientation, welcoming over 500+ new hires and introducing them to JPL's culture, mission, values, and employee support resources in an engaging and organized format.
- Coordinate internal HR events, including team building activities and holiday celebrations, fostering connection and department morale.
- Developed and implemented a streamlined digital HR records workflow, including project planning, timeline management, and creation of a centralized repository, improving accessibility while preserving confidentiality and data integrity.
- Experienced with JPL HRIS systems, including Workday and Oracle, with regular involvement in data reporting, audits, and HR records maintenance.
- Manage HR workflow actions in Workday, including hires, terminations, job changes, and transfers, ensuring accurate processing and timely support across employee life cycle events.
- Generate and analyze Workday reports to support data audits and ensure accuracy across HR records.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), including routine creation of spreadsheets, presentations, and high volume email communications.
- Partner with internal teams to address employee issues and determine when to escalate complex cases to appropriate subject matter expert.
- Consult with HRBPs, Compensation, and Business Administrators to guide the creation, review, accuracy checks, and implementation of organizational change notices (OCNs), ensuring alignment with business operations and workforce needs.
- Collaborate with HR partners on workforce action preparation by drafting employee communications, supporting command center activities, and providing coordinated aftercare assistance to impacted employees.
Human Resources Administrator
Bloomingdale’s Glendale
09.2016 - 03.2022
- Led employee engagement and recognition initiatives, including quarterly and annual awards programs, team-building events, and wellness campaigns that strengthened morale and workplace culture.
- Delivered end-to-end onboarding for 100+ new hires, facilitating orientations and ensuring a seamless introduction to company policies, systems, and culture.
- Partnered with managers to address employee relations matters, supporting fair, timely, and compliant resolutions.
- Administered benefits enrollment processes, educating employees on plan options and serving as a key resource for benefits-related inquiries.
- Maintained HR documentation, personnel records, and policy updates, ensuring compliance with organizational and regulatory standards.
- Improved staffing operations by tracking vacancies and streamlining recruitment workflows, including interview scheduling and coordination.
Client Services Representative
DELUXE
08.2015 - 08.2016
- Delivered superior client support, fostering strong rapport through attentive service and follow-up.
- Provided administrative support for office functions and acted as the first point of contact for incoming visitors and calls.
Education
Bachelor of Arts - Communication Studies
California State University
NorthridgeSkills
- Customer Service
- Project Planning & Implementation
- Flexible & Adaptable
- Microsoft Office Suite: Excel, PowerPoint, Outlook, Word
- Personnel file management
- New employee training
- New hire orientation
- HR Systems: Workday, ServiceNow, 3C Logic
- Vendor & Event Management
- HR Records & Compliance
- Teamwork & Collaboration
Awards
JPL Team Award - 2025
JPL Team Award - 2024
JPL Team Award - 2023
Timeline
HR Administrator - Customer Support
NASA Jet Propulsion Laboratory
04.2022 - Current
Human Resources Administrator
Bloomingdale’s Glendale
09.2016 - 03.2022
Client Services Representative
DELUXE
08.2015 - 08.2016
Bachelor of Arts - Communication Studies
California State University