Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tesa Williams

Decatur,GA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in stock management and critical thinking at Walmart to significantly improve satisfaction rates. My background includes roles from overnight stocker to department manager, where I excelled in team collaboration and efficient problem-solving, ensuring seamless service and operational excellence.

Overview

9
9
years of professional experience

Work History

Overnight Stocker

Walmart
11.2023 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Food Service Worker

Bucees
06.2023 - 11.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Front Desk Receptionist

Clarion Hotel by Choice Hotels
05.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Personal Shopper

Walmart
03.2022 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Technical Support Representative

Scientific Games
04.2019 - 09.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Department Manager

Walmart
11.2015 - 07.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Chamblee Charter High School
06.2004

Skills

  • Stocking shelves
  • Stock Rotation
  • Pallet Jack Operation
  • Product restocking
  • Stock replenishment
  • Maintaining safety
  • Heavy Lifting
  • Label Reading
  • Handheld Scanner Use
  • Shelf Organization
  • Safety awareness
  • Moving merchandise
  • Cleaning
  • Loading and unloading
  • Workplace Cleanliness
  • Inventory Counts
  • Equipment Operation
  • Time Management
  • Critical Thinking
  • Stocking
  • Stocking and Replenishing
  • Product Organization
  • Motivated Team Player
  • Stock management
  • Shelving of products
  • Product Location

Timeline

Overnight Stocker

Walmart
11.2023 - Current

Food Service Worker

Bucees
06.2023 - 11.2023

Front Desk Receptionist

Clarion Hotel by Choice Hotels
05.2023 - 07.2023

Personal Shopper

Walmart
03.2022 - 05.2023

Technical Support Representative

Scientific Games
04.2019 - 09.2021

Department Manager

Walmart
11.2015 - 07.2018

Chamblee Charter High School

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Tesa Williams