Teshara Popo
Dallas,TX
Summary
People's Person, Ambitious, and Trustworthy. over 20yrs. experience and a record of excellent written & oral communication skills.
Overview
16
16
years of professional experience
Work History
Package Handler
Fed Ex Ground
Dallas, TX
03.2025 - 11.2025
- Loaded and unloaded packages efficiently in compliance with safety standards.
- Operated conveyor systems to streamline package sorting and distribution processes.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with team members to meet daily shipping targets consistently.
Delivery Driver
DoorDash
Dallas, TX
01.2020 - 12.2024
- Delivered food orders efficiently while adhering to safety and traffic regulations.
- Navigated routes using GPS technology to ensure timely deliveries.
- Communicated with customers regarding order status and resolved issues promptly.
- Maintained vehicle cleanliness and performed routine maintenance checks.
CNA
Brookdale Assisted Living
Dallas, TX
02.2021 - 09.2021
- Provided compassionate care and assistance with daily living activities for residents.
- Monitored and documented vital signs to ensure resident health and safety.
- Assisted in mobility and rehabilitation exercises, promoting physical well-being.
- Collaborated with nursing staff to develop individualized care plans for residents.
Customer Service Cashier
Braum's Ice Cream & Burger Restaurant
Tyler, TX
06.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
Home Health CNA
Girling Home Health
Tyler, TX
01.2020 - 01.2021
- Provided compassionate personal care and assistance with daily living activities for diverse patient populations.
- Administered medications and monitored vital signs to ensure patient health and safety.
- Developed individualized care plans in collaboration with healthcare teams, enhancing patient outcomes.
- Trained and mentored new staff on best practices in home health care procedures.
Customer Service Representative
Suddenlink
Tyler, TX
01.2019 - 01.2020
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Trained new representatives on company policies and procedures to enhance team performance.
- Implemented process improvements that streamlined issue resolution and increased customer satisfaction.
- Collaborated with cross-functional teams to address complex service issues and improve service delivery.
Customer Service Representative
Comcast
Miramar, FL
12.2009 - 12.2014
- Conducted feedback sessions with customers to identify areas for service enhancement and drive quality initiatives.
- Analyzed customer feedback data to develop strategies for improving overall service experience.
- Mentored junior staff in conflict resolution techniques, enhancing team effectiveness in handling high-pressure situations.
- Led initiatives aimed at reducing average response time while maintaining high-quality support standards.
Education
High School Diploma -
Miami Carol City
Miami, FL06-2006
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Leadership
- Pc Skills
Timeline
Package Handler
Fed Ex Ground
03.2025 - 11.2025
CNA
Brookdale Assisted Living
02.2021 - 09.2021
Customer Service Cashier
Braum's Ice Cream & Burger Restaurant
06.2020 - 02.2021
Delivery Driver
DoorDash
01.2020 - 12.2024
Home Health CNA
Girling Home Health
01.2020 - 01.2021
Customer Service Representative
Suddenlink
01.2019 - 01.2020
Customer Service Representative
Comcast
12.2009 - 12.2014
High School Diploma -
Miami Carol City