Teshari Orr
Washington,DC
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Agnecy
Washington, DC
12.2024 - Current
- Assisted patients with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Helped maintain cleanliness and organization of patient rooms.
- Implemented infection control practices in patient care settings.
- Documented patient progress and care tasks in electronic records.
- Educated patients and families on health management strategies.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
Front Desk Supervisor
Delmar Hotel
West Hartford, CT
06.2019 - 12.2024
- Implemented a customer feedback system that improved guest satisfaction ratings by 40%, leading to increased repeat business.
- Managed a team of 25 associates, reducing staff turnover by 30% through leadership development and recognition programs.
- Collaborated with Maintenance to resolve 100+ routine work orders and emergency issues, ensuring top-notch facility conditions.
- Optimized scheduling for staff efficiency, handling peak seasons without compromising service quality, resulting in a 15% labor cost savings.
- Oversaw the introduction of a cross-training program that elevated team skill sets and contributed to a 20% increase in operational efficiency.
- Streamlined reporting functions for billings and deductions, improving financial accuracy for housing associates by 25%.
- Assisted guests with inquiries and resolved complaints efficiently.
- Monitored inventory of supplies and ordered materials as needed.
- Implemented procedures to enhance guest satisfaction during stays.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Processed payments, cashiering duties and credit card transactions accurately.
Concierge Agent
Winn Companies
Hartford, CT
06.2016 - 11.2019
- Effectively communicated with team members to maintain clearly defined expectations.
- Recommended top dining and entertainment options for guests in the Boston area.
- Served as public relations representative for the residence.
- Performing various duties inside company software (Building Link, Yardi, Mystique, etc.
- Directing service request to maintenance and complete service request call backs.
- Maintain accurate Key control logs and managing the online system for resident access to public and private access areas.
- Greeted residents and guests upon arrival and departure on a daily basis.
- Assisted residences and hotel departments in customer service provision as needed.
- Received and ensured fulfillment of all daily residents request.
- Excellent ability to anticipate and respond to individual guest needs and preferences
Recommended top dining and entertainment options for guests in the greater of Hartford area. - Planned and coordinated logistics and materials for board meetings,and staff events and meetings.
Front Desk/ Night Auditor
Fairfield Inn & Suites by Marriot
Manchester, CT
07.2013 - 02.2016
- Directed night operations while meticulously auditing daily financial transactions for over 15 departments, ensuring 100% accuracy in financial reporting.
- Led a team of 3 junior auditors to streamline the receipt verification process, reducing errors by 30% and increasing operational efficiency.
- Manually adjusted and posted over 250 accounts weekly, maintaining accurate guest ledgers and preparation for management's financial reporting.
- Successfully implemented a new credit card batching process that sped up end of day close-outs by 20%, enhancing overall productivity.
- Engaged with guests to fulfill night-time requests, ensuring 98% customer satisfaction on post-stay surveys through attentive service.
- Conducted comprehensive training for new audit software, resulting in a 25% reduction in onboarding time for new front office staff.
Education
Graduate Certificate - Nursing Assistant
Northeast Medical Institute
Middlebury, CT12.2024
Diploma -
Manchester High
Manchester, CT06.2014
Skills
Excellent multitasking
Strong interpersonal skills
Telephone etiquette
Issue troubleshooting
Communication skills
Discreet confidentiality
Guest experiences
Accurate record keeping
Guest reservation management
Team collaboration
Advanced time management
Guest relations
Timeline
Certified Nursing Assistant
Agnecy
12.2024 - Current
Front Desk Supervisor
Delmar Hotel
06.2019 - 12.2024
Concierge Agent
Winn Companies
06.2016 - 11.2019
Front Desk/ Night Auditor
Fairfield Inn & Suites by Marriot
07.2013 - 02.2016
Graduate Certificate - Nursing Assistant
Northeast Medical Institute
Diploma -
Manchester High