Teshayna Davis
COLUMBUS
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Addus Home Health Care
Columbus
06.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
Amazon delivery driver
5 star delivery
Columbus
01.2022 - 06.2024
- Navigated delivery routes efficiently using GPS and mapping software.
- Loaded and unloaded packages following safety protocols to ensure secure transport.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Managed documentation for deliveries, ensuring accurate record-keeping and reporting.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Assisted warehouse personnel in packing orders when necessary.
Customer Service Representative
Alliance Data
COLUMBUS
02.2017 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and resolved issues promptly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Escalated complex issues to appropriate departments for resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Fast Food Worker
Chipotle
Columbus
03.2016 - 10.2017
- Provided excellent customer service in fast-paced dining environment.
- Prepared food items following established recipes and safety standards.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Assisted team members with training on proper food handling techniques.
- Monitored inventory levels and communicated needs to management for restocking.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Collaborated with other team members to ensure timely completion of tasks.
- Restocked supplies such as napkins, condiments for the convenience of customers.
Customer Service Representative
Teleperformance
Columbus
05.2015 - 08.2017
- Handled escalated issues by coordinating with various departments for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Marion Franklin HS
Columbus , OHSkills
- Efficient route navigation
- Package loading techniques
- Safety compliance inspection
- Documentation management
Timeline
Home Health Aide
Addus Home Health Care
06.2024 - Current
Amazon delivery driver
5 star delivery
01.2022 - 06.2024
Customer Service Representative
Alliance Data
02.2017 - 01.2022
Fast Food Worker
Chipotle
03.2016 - 10.2017
Customer Service Representative
Teleperformance
05.2015 - 08.2017
Marion Franklin HS