Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tesia Henry

Lithonia,GA

Summary

Excellent Customer Service

Professional Experience

Great with problem solving

Good at working with all customer and co-workers

Overview

22
22
years of professional experience

Work History

Installation Analyst III

NCR
Atlanta, GA
10.2009 - Current
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Managed multiple projects with competing deadlines simultaneously.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Developed and maintained project plans, timelines, and budgets.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

Bartender/Server

Embassy Suites
Alpharetta, GA
04.2002 - Current
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Assisted in setting up the bar for service shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Resolved customer complaints in a professional manner.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Stocked ice bins and coolers as needed throughout shift.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

Bachelor of Science -

Devry University
Alpharetta, GA
04-2005

Skills

  • Report Preparation
  • Documentation And Reporting
  • Excel proficiency
  • Payment Processing
  • Menu Memorization
  • Beverage Preparation
  • Outgoing Personality
  • Courteous
  • Cash and credit transactions
  • Customer service expertise
  • Professional Appearance
  • Complex Problem-Solving

References

References available upon request.

Timeline

Installation Analyst III

NCR
10.2009 - Current

Bartender/Server

Embassy Suites
04.2002 - Current

Bachelor of Science -

Devry University

Similar Profiles

CREATE PROFILE
Tesia Henry