Tesia Henry
Lithonia,GA
Summary
Excellent Customer Service
Professional Experience
Great with problem solving
Good at working with all customer and co-workers
Overview
22
22
years of professional experience
Work History
Installation Analyst III
NCR
Atlanta, GA
10.2009 - Current
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Managed multiple projects with competing deadlines simultaneously.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed and maintained project plans, timelines, and budgets.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Bartender/Server
Embassy Suites
Alpharetta, GA
04.2002 - Current
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Stocked ice bins and coolers as needed throughout shift.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Bachelor of Science -
Devry University
Alpharetta, GA04-2005
Skills
- Report Preparation
- Documentation And Reporting
- Excel proficiency
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Outgoing Personality
- Courteous
- Cash and credit transactions
- Customer service expertise
- Professional Appearance
- Complex Problem-Solving
References
References available upon request.
Timeline
Installation Analyst III
NCR
10.2009 - Current
Bartender/Server
Embassy Suites
04.2002 - Current
Bachelor of Science -
Devry University