Tess Canales

• Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
• Talked regularly with citizens to establish rapport and become familiar with their concerns.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
• Gathered necessary information for court appearances and testified under oath in court.

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• Investigated fatal and serious injury crash cases, serving as on call lead investigator on numerous occasions.
• Documented findings and prepared detailed reports related to writing and serving search warrants, subpoenas, and interpreting crash data.
• Thoroughly analyzed roadway and vehicle evidence information and processed crash scenes.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Testified in court on numerous DUI and traffic violation cases as well as Grand Jury presentments for Vehicular Homicide cases.

• Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Rendered aid to accident victims and other persons requiring first aid for physical injuries.
• Identified, pursued, and arrested suspects and perpetrators of criminal acts.
• Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
• Collaborated with court prosecutors and testified in court in support of numerous cases.

• Created and updated fitness programs focused on cardio, strength and conditioning.
• Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
• Trained clients during strength training, cardio vascular exercise and stretching.
• Designed specific workout systems for individual clients based on performance ability.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Supervised and trained retail associates on cash handling procedures, POS security protocols, and proper merchandise protection techniques to minimize operational losses
• Maintained compliance with company loss prevention policies while ensuring excellent customer service standards, balancing security measures with positive shopping experiences
• Coordinated with corporate security teams and local law enforcement to address theft incidents, providing detailed incident reports and witness statements when required
• Achieved recognition for contribution to store success by optimizing sales.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Developed new store location from ground up by hiring and training an efficient team.