Tess Dula
Belton,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Senior Accounts Manager
Architectural Plan Review
Temple, TX
10.2018 - Current
- Managed 9 high-profile accounts worth over $5,000,000 while advising team of 5 contractors
- Fostered relationships with clients to promote positive working relationships
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with development clients
- Generated revenue equating over 40% total company income Q3 2021.
Architectural Control Reviewer
Architectural Plan Review
Temple, TX
10.2018 - Current
- Recommend improvements to systems and procedures for increased productivity
- Create community website maps from recorded plats for cloud-based approval tracking
- Review builder-submitted plans to ensure quality and compliance with detailed Community Guidelines
- Process and record variances when legally required
- Serve as liaison between community developers and builders.
- Managed up to 4,500 lots per account
Financial Analyst
Architectural Plan Review
10.2018 - 12.2020
- Collected data to develop detailed reports, identify discrepancies, create revenue, and increase profitability
- Restructured billing procedure to double company revenue
- Redesigned contractor pay-scale to incentivize productivity
- Processed payroll and prepared client invoices.
Hiring Manager
Architectural Plan Review
Temple, TX
10.2018 - 12.2020
- Coordinated interview with qualified applicants and created shortlist
- Onboarded and trained junior account management professionals to increase company revenue
- Tripled number of contractor and employee positions in 3 years.
Business Analyst
CGI Group Inc
Belton, TX
05.2017 - 09.2018
- Acted as intermediary between development team, UI designers and user community to refine user stories and represent customer voice to scrum teams
- Resolved information access issues, troubleshooting to improve customer, and internal data entry and access
- Installed, configured and maintained Asset and Resource Management database for ConEdison Gas
- Wrote and updated technical procedure and detailed training materials.
Ranch Hand
Self Employed
Rocksprings, TX
11.2010 - 05.2017
- Provided water, food, vaccinations, and healthcare for approximately 175 livestock
- Performed equipment upkeep with preventive maintenance and repairs.
Education
Bachelor of Science - Engineering Science
University of Mary Hardin-Baylor
Belton, TX05.2017
Skills
- Perceptual Speed
- Business Process Re-engineering
- Attention to Detail
- Goal Oriented Performance
- Client Relationship Development
- Advanced Problem Solving
- Analytical Thinking
- SQL
- Microsoft Office Suite
- Bluebeam Revu & CAD
- Technical Writing
- Database Configuration & Management
Timeline
Senior Accounts Manager
Architectural Plan Review
10.2018 - Current
Architectural Control Reviewer
Architectural Plan Review
10.2018 - Current
Financial Analyst
Architectural Plan Review
10.2018 - 12.2020
Hiring Manager
Architectural Plan Review
10.2018 - 12.2020
Business Analyst
CGI Group Inc
05.2017 - 09.2018
Ranch Hand
Self Employed
11.2010 - 05.2017
Bachelor of Science - Engineering Science
University of Mary Hardin-Baylor
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