Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tess Efinger

Nashville,USA

Summary

Proven to enhance operational efficiency and team collaboration, I excelled at Jefferson's by leveraging my expertise in inventory management and staff scheduling. My personable communication skills ensured high-quality service, significantly boosting customer satisfaction. Adept at fostering positive guest experiences, I consistently demonstrated my ability to lead and innovate in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Bartender

Nicky's Coal Fired
Nashville, TN
10.2024 - Current
  • Greeted guests with friendliness and professionalism.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Assistant General Manager/Bar Manager

Jefferson's
Brentwood, USA
04.2019 - 10.2024
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Prepared weekly schedules for staff members based on their availability.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Server

Rockbottom Restaurant and Brewery
Nashville, USA
01.2019 - 04.2019
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided excellent customer service to ensure satisfaction.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

Chancellor's House Hotel
Oxford, USA
07.2018 - 12.2018
  • Morning server in hotel lounge, 5am starting shifts
  • Served in formal dining room as well
  • Maintain cleanliness of restaurant, ensure customers have great dining experience from excellent service and food, polishing silverware and glasses, etc
  • Additionally, hotel hosted weddings, I have set up wedding buffets and bartended weddings
  • Became knowledgeable of extensive wine selection

Line cook, line server, to go specialist

Chipotle
Oxford, USA
08.2016 - 06.2017
  • Worked as one of first employees at new Chipotle location in college town
  • Intensive training process and strict cleaning procedures
  • Prepared food, created customized orders down the line
  • Promoted to to-go specialist assigned to preparing online orders and large catering orders

Server

Local's Bar and Restaurant
Oxford, USA
08.2015 - 08.2016
  • Server at casual bar and restaurant in college town
  • I started as a hostess and quickly transitioned to serving
  • Trained many new employees

Bus Girl

Blue Bird Diner
Easton, USA
01.2012 - 07.2014
  • Bussed and cleaned tables, put out new place settings, brewed and refilled coffee, refilled waters, ran food for servers, cleaned dishes

Education

Master of Science - Clinical Mental Health Counseling

Lipscomb University
Nashville, TN
05.2021

Bachelor of Arts - Psychology, Sociology

University of Mississippi
Oxford, MS
12.2018

Skills

  • Collaborative Team Member
  • Operational Efficiency
  • Consistent Timeliness
  • Personable Communicator
  • Skilled Professional
  • Positive Attitude

References

  • Marisa Brittle, former GM at Jeffersons, (615) 917-83233
  • Ashley Keusey, Former GM at Jeffersons, (308) 550-2552

Timeline

Bartender

Nicky's Coal Fired
10.2024 - Current

Assistant General Manager/Bar Manager

Jefferson's
04.2019 - 10.2024

Server

Rockbottom Restaurant and Brewery
01.2019 - 04.2019

Server

Chancellor's House Hotel
07.2018 - 12.2018

Line cook, line server, to go specialist

Chipotle
08.2016 - 06.2017

Server

Local's Bar and Restaurant
08.2015 - 08.2016

Bus Girl

Blue Bird Diner
01.2012 - 07.2014

Master of Science - Clinical Mental Health Counseling

Lipscomb University

Bachelor of Arts - Psychology, Sociology

University of Mississippi

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Tess Efinger