Tess Heagy
Hermosa Beach,CA
Summary
Friendly, motivated communicator with hands-on experience promoting brands, connecting with customers, and supporting sales in fast-paced environments. Comfortable engaging with all kinds of people, explaining products clearly, and creating positive interactions that drive interest and growth. Known for staying organized at events, working well with business partners, and bringing a dependable, upbeat presence to every team I’m a part of.
Overview
4
4
years of professional experience
Work History
Brand Ambassador / Marketing
Creative Logic
Boulder, CO
09.2025 - Current
- Promoted multiple alcohol brands by engaging directly with customers at high-traffic events, increasing product visibility and interest.
- Educated customers on product features to support informed purchasing decisions.
- Coordinated with bars, restaurants, and liquor stores to execute smooth, well-organized events.
- Set up branded displays and sampling stations to attract customers and drive engagement.
- Ensured compliance with brand guidelines and local alcohol service regulations.
- Captured event photos and content for brand partners to support social media promotion and post-event recaps.
Hostess
Zinc @ Shade
Manhattan Beach, CA
06.2021 - 09.2023
- Delivered welcoming, polished customer service to support repeat business and guest satisfaction.
- Managed high volumes of reservations and assisted with seating flow to improve overall efficiency.
- Handled phone inquiries and guest needs with clear, professional communication.
- Supported private events and special functions, ensuring smooth execution.
Hostess
Jill's Restaurant & Bistro
Boulder, CO
09.2022 - 05.2023
- Welcomed guests and managed reservations during peak hours and high-traffic events.
- Collaborated with the host team and management to maintain a smooth and positive guest experience.
- Provided menus and guided guests through offerings, strengthening guest communication skills.
- Resolved seating and reservation conflicts quickly and professionally to maintain guest satisfaction.
Education
Bachelor of Arts - Communication, Creative Writing
University of Colorado
Boulder, Colorado12.2025
CIEE
Barcelona, Spain04.2024
Skills
- Brand promotion
- Customer engagement
- Effective communication
- Customer service
- Product demonstration
- Goal-oriented mindset
Timeline
Brand Ambassador / Marketing
Creative Logic
09.2025 - Current
Hostess
Jill's Restaurant & Bistro
09.2022 - 05.2023
Hostess
Zinc @ Shade
06.2021 - 09.2023
Bachelor of Arts - Communication, Creative Writing
University of Colorado
CIEE