TESS O'HERN
Summary
I am a reliable individual that takes pride in providing excellent customer service, with a focus on helping navigate dietary restrictions, building meaningful connections, and resolving issues.
Overview
4
4
years of professional experience
Work History
Beverage Cart Attendant
Newcastle Golf Club
04.2025 - 09.2025
- Enhanced guest experience by crafting cocktails and snacks, with smile and friendly conversation.
- Utilized communication skills to relay important information between different departments.
- Provided personalized service to club members, remembering their preferences for future visits.
Server
Bottle & Bull
05.2024 - Current
- Created meaningful relationships with regulars.
- Learned more about spirits and cocktail building.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Messina
11.2023 - 11.2024
- Perfected pulling espresso shots for guests that prefer to end their evening with a coffee.
- Learned about different varietals of wine.
Server
Azul Restaurant and Lounge
04.2021 - 06.2023
- Learned how to handle special dietary restrictions, and recommend items based on it.
- Answered customer concerns with patience and understanding.
Education
Esthetics Liscense -
Paroba College
01.2021
High School Diploma - undefined
Snohomish High
01.2018
Skills
- Toast & Dinnerware POS
- Menu memorization
- Problem solving
- Attention to detail
- Excellent communication
Timeline
Beverage Cart Attendant
Newcastle Golf Club
04.2025 - 09.2025
Server
Bottle & Bull
05.2024 - Current
Server
Messina
11.2023 - 11.2024
Server
Azul Restaurant and Lounge
04.2021 - 06.2023
High School Diploma - undefined
Snohomish High
Esthetics Liscense -
Paroba College
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