Tess Workman
Coweta,OK
Summary
Ambitious Customer Service Lead equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Broken Arrow Public Schools
Broken Arrow, Oklahoma
08.2023 - 05.2024
- Contributed to student development by delivering lesson plans that addressed academic, behavioral, and social targets established in IEPs.
- Maintained a safe and efficient transition process for students moving from one activity to another in various locations within the school.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Prepared handouts, study materials and other teaching aids.
- Assumed responsibility for classroom management and teaching duties as needed.
Lead Customer Service Representative
Interceramic Tile-Stone Gallery
Tulsa, OK
09.2021 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on company customer service policies and service level standards.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
Cashier, Department Head and Receiver
Atwoods
Broken Arrow, OK
10.2019 - 09.2021
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Answered customer questions regarding products and services, company policies, and pricing
- Communicated with customers to provide information and resolve complaints
- Unloaded trucks and documented information to log product into inventory system
- Moved product with hand trucks, electric pallet jacks, and lift equipment
- Located merchandise in containers with correct use of scanner
- Helped management maintain accurate inventory records for in-house supplies
- Assisted with inventory management by investigating and resolving discrepancies.
Skills
- Strong work ethic
- Experience with Microsoft software
- Adaptive Team Player
- Problem-Solving Abilities
- Time Management
Timeline
Paraprofessional
Broken Arrow Public Schools
08.2023 - 05.2024
Lead Customer Service Representative
Interceramic Tile-Stone Gallery
09.2021 - 04.2023
Cashier, Department Head and Receiver
Atwoods
10.2019 - 09.2021
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