Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Manager
TESSA BANNING

TESSA BANNING

Bremerton,WA

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Manager

Lendmark Financial Services
12.2019 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Increased branch new money growth from -$950,000 to now over $100,000 In one year

Customer Service Representative

Bank Of America
09.2014 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed over 100 customer transactions per day.

Shift Supervisor

Starbucks
10.2013 - 09.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Team Leader

Target
06.2006 - 05.2013
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

Associate of Arts - Biology

Saint Martin's University
Lacey, WA
12.2009

High School Diploma -

Tumwater High School
Tumwater, WA
06.2007

Skills

  • Banking
  • Word Processing
  • Financial Reporting and Analysis
  • Strong Interpersonal Skills
  • Staff Supervision
  • Human Resources Knowledge
  • Team Player
  • Attention to Detail
  • Staff Training
  • Business Intelligence Gathering
  • Collections
  • Excellent Team Leadership
  • Cash Handling
  • Event Planning
  • Accounts Payable and Accounts Receivable
  • Excellent Work Ethic
  • Excellent Time Management Skills
  • Public Speaking
  • Regulatory Compliance
  • Client Relationship Management
  • Basic Mathematical Aptitude
  • Staff Recruitment
  • Verbal Communication
  • Employee Development
  • Knowledge of Equifax Application Engine
  • Information Management
  • Document Flow Coordination
  • Operations Management
  • Training and Development
  • Conflict Resolution
  • Team Supervision
  • Proficiency in MS Office
  • Credit Approval and Denial
  • Reporting Familiarity
  • Build Customer Relationships
  • Manage Cash Flow
  • Spreadsheet Tracking
  • Write Reports
  • Loans
  • Documentation

Certification

  • Washington Credit Insurance License - 12/13/2024
  • Licensed Notary Public -9/15/2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Branch Manager

Lendmark Financial Services
12.2019 - Current

Customer Service Representative

Bank Of America
09.2014 - 12.2019

Shift Supervisor

Starbucks
10.2013 - 09.2014

Team Leader

Target
06.2006 - 05.2013

Associate of Arts - Biology

Saint Martin's University

High School Diploma -

Tumwater High School

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