Tessa Bruner
Princeton,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Retail Associate/Customer Service Manager/Cashier
Hobby Lobby
Allen, TX
11.2022 - 05.2025
- Assisted customers in locating products and providing recommendations.
- Maintained store cleanliness by organizing shelves and restocking items.
- Operated cash register and processed transactions accurately.
- Trained new associates on store policies and procedures effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Operated cash register to process payments from customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained cleanliness and organization of checkout areas consistently.
- Managed inventory restocking and price labeling as needed.
- Trained new cashiers on register operations and customer service standards.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Adhered strictly to security protocols while handling cash payments from customers.
Retail Associate
Francesca's collection Boutique
Allen, TX
06.2022 - 12.2022
- Assisted customers with product selection and provided personalized shopping experiences.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Organized inventory and restocked shelves to ensure product availability for customers.
- Collaborated with team members to achieve daily sales goals and promote promotions.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Engaged in regular cleaning and organization of sales floor to maintain a welcoming environment.
- Participated in training new associates on store policies and customer service techniques.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Participated in physical inventory counts to keep information accurate and current.
Parents night out Instructor//Birthday Party Hostess
Metroplex Gymnastics
Allen, Texas
10.2021 - 04.2022
- Maintained equipment and ensured cleanliness of gymnasium facilities for safety.
- Set up decorations, tables, and seating arrangements for various events.
- Monitored food service areas to maintain cleanliness and organization.
- Greeted guests and provided them with party information.
Education
K-12
Allen, TexasSkills
- Customer service
- Cash handling
- Inventory management
- Point-of-sale operations
- Cash handling accuracy
- Time management
- Employee training
- Team collaboration
- Effective communication
Timeline
Retail Associate/Customer Service Manager/Cashier
Hobby Lobby
11.2022 - 05.2025
Retail Associate
Francesca's collection Boutique
06.2022 - 12.2022
Parents night out Instructor//Birthday Party Hostess
Metroplex Gymnastics
10.2021 - 04.2022
K-12