Tessa Corrie

• Managed company venues in Berkeley, San Francisco, and Sunnyvale, serving over 125,000 guests.
• Inspected facilities regularly for overall cleanliness, and organization, and checked supply quantities for reordering and restocking.
• Successfully expanded a team of 6 to 70 employees over 3 cities.
• Introduced standardized working procedures by developing manuals, system checklists, and onboarding practices for each individual venue and its needs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Eased team transitions and new employee orientation through effective training and development.
• Supervised events from start to finish using effective crowd-control methods.
• Supervised the creation of exciting merchandise displays to catch the attention of patrons.
• Interacted well with customers and personalized experiences to build connections and nurture relationships.

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• Transformed venue spaces into engaging and magical playrooms for children and their caregivers to connect in pre-show.
• Greeted customers warmly and provided friendly, knowledgeable service.
• Provided information about current and future events at the facility.
• Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
• Assisted customers in choosing seats, guiding and recommending options via seating map.
• Oversaw and accommodated patron requests like auditory, visual, and ADA-accessible seating arrangement
• Assisted patrons with seating by giving directions and lighting paths.
• Calmly adapted to all customer concerns and grievances in an efficient and supportive fashion
• Managed and updated internal systems and databases including the company donor list, season pass holders, and member accounts.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Establish professional connections with families and children by encouraging open communication and delivering positive feedback.
• Build positive and nurturing environments to support child's social and emotional growth and help foster a secure attachment style.
• Study and take notes from parents about their child's schedule, and any updates on health, allergies, or progress to better meet them during our time together. Always follow up and check-in with parents as wanted.
• Assist with light housekeeping duties: laundry, toy organization, and clothing rotation. cleaning bedrooms, playrooms, and dining areas.
• Prepare tasty, healthy meals for children to encourage good eating habits. Experience with an introduction to solids to navigating picky toddlers.
• Taking consistent data for eating, napping, and bathroom habits.
• Experience caregiving for 3 -13-month-olds full-time.
• Experience caregiving for both an infant and toddler full-time.
• I teach infants Basic ASL, Personal Management Skills (getting dressed/undressed), and how to clean up (surfaces, toys, rooms), which grows independence and encourages milestone mastery.
• I teach all toddlers personal management skills: like building routines for cleaning up after themselves and creating physical hygiene practices around teeth and bathroom etiquette. Interpersonal Skills: emotional regulation tools and communication skills: like asking for wants and stating boundaries. Social Skills: playing with others, parallel play, and sharing.
• Lead children in physical, constructive, and fantasy play daily. Examples of these are: Rock Climbing, Rocking out with musical instruments, and Rockets in space.
• Encourage a balance between playtime and fun activities that support the development of fine motor, gross motor, and cognitive skills.
• Experience with bedtime routines for 1 to 2 children. This includes navigating different schedules of dinner, bathing, dressing, and oral hygiene as part of bedtime preparation.
• Organized field trips like The Little Farm, Oakland Zoo, and various park outings. Consistently provided safe transportation and a well-stocked travel bag of extra clothes, changing materials, snacks, toys, teethers and books.

• Provided ABA (Applied Behavior Analysis) programming to improve a range of behaviors.
• Recorded accurate data during sessions while creating a nurturing and engaging environment for clients on a daily basis
• Liaison between company and child’s support systems, maintaining positive relationships while communicating and modeling programs as needed.
• Planned daily activities to keep students engaged and on track with learning goals.
• Promoted memory, cognition and language development with hands-on activities and individualized instruction.
• Completed paperwork and data entries daily, recognizing discrepancies and promptly addressing for resolution.

• Co-directed over forty children (ages 7 -13) in two productions of Spamalot in an afterschool program
• Provided instruction and support under the supervision of teacher/director.
• Oversaw students in the classroom and common areas to monitor, enforce rules, and support teacher/director.
• Relieved teacher/director during breaks and maintained order and structure in and outside of the classroom.
• Maintained head count and attendance sheets.
• Instructed groups of students in learning choreography for musical numbers and various scenes.
• Coached students one-on-one in comedic timing, line delivery, and character development.
• Prepared tools and guides for children to be self-reliant and self-sufficient during performances.
• Improved student confidence, social, and interpersonal skills through team building, repetition of learned materials, and providing a positive and nurturing environment.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

• Responsible for Session 1 and Session 2 for six to twelfth-grade students.
• Maintained head count and attendance sheets.
• Oversaw time management of students from class to class and through the rehearsal process.
• Oversaw students in the classroom and common areas to monitor and enforce rules for the safety of students. This included supervision of all breaks and lunches inside and outside of campus.
• Acted as classroom mediator and maintained an engaging and respectful educational environment by promoting discipline and cooperation.
• Fostered positive and pleasant classroom culture by creating a supportive space.
• Boosted morale and group collaboration by leading warm-ups before class.
• Talked with students in need of extra help/attention and made plans to assist with concerns.
• Addressed consistent behavior problems with students and staff.