Barman/Waiter
Walter Peak Farm
2023 - 2024
Steffan Forster
Berkeley,CA
Summary
Dynamic hospitality professional with over three years of diverse experience in cafes, bars, restaurants, and hotels. Expertise in delivering exceptional customer service, from warmly welcoming guests to crafting high-quality food and beverages. Proven ability to thrive in fast-paced environments while maintaining a friendly and professional atmosphere. Extensive international exposure and cultural adaptability gained from living and working in the U.S.A., Australia, and New Zealand, along with a strong commitment to exceeding guest expectations and fostering repeat business.
Work History
Barista/Server/Cook
Swagman Roadhouse
2022 - 2023
Cashier/Server
Kumarina Roadhouse
2021 - 2022
Cafe All-Rounder
Mints & Honey
2018 - 2019
Education
High School -
Carlmont High School
San Mateo, CA06-2017
Vrå Højskole
Vrå, Denmark07-2023
Skills
- Effectively managed and resolved upwards of 10 customer complaints each week, resulting in a 25% boost in positive feedback
- Built strong relationships with over 50 returning customers each month, increasing repeat purchases by 25%, and enhancing store loyalty
- Successfully collaborated with up to 20 team members, increasing productivity by 15%
- Ensured meticulous cleanliness of the establishment, resulting in high customer satisfaction scores
- Reduced customer complaints by 15% by ensuring all facilities were easily accessible, usable, and kept to the highest levels of our establishment
Customer Service:
Attention to Detail:
- Inspected all products to ensure that our high standards were consistently maintained
- Adjusted to multiple different reservation & POS systems with minimal training
- Successfully adapted to new food & drink menu rollouts, learning new recipes and techniques quickly
- Managed busy shifts by prioritizing tasks and coordinating with team members to ensure a smooth service and a positive guest experience
- Dealt with POS technical issues & menu item availability during a busy service, minimizing disruptions
Adaptivity & Problem Solving
Timeline
Barman/Waiter
Walter Peak Farm
2023 - 2024
Barista/Server/Cook
Swagman Roadhouse
2022 - 2023
Cashier/Server
Kumarina Roadhouse
2021 - 2022
Cafe All-Rounder
Mints & Honey
2018 - 2019
High School -
Carlmont High School
Vrå Højskole
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