Tessa Garza
Wharton,TX
Summary
Dynamic Curbside Shopper at HEB Grocery Store, recognized for exceptional order accuracy and outstanding customer service. Leveraged mobile app proficiency to enhance efficiency, reducing wait times significantly. Demonstrated strong teamwork and problem-solving skills, consistently achieving high satisfaction ratings while managing high volumes of orders in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Curbside Shopper
HEB Grocery Store
Wharton, TX
09.2022 - 02.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
Education
Boling High School
Boling, TX05.2023
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Reading comprehension
- Order accuracy
- Customer service
- Upbeat and outgoing attitude
- Planning and organization
- Documentation and reporting
- Verbal and written communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Self motivation
- Professionalism
Timeline
Curbside Shopper
HEB Grocery Store
09.2022 - 02.2024
Boling High School