Tessa Holovach
Franklin,IN
Summary
Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Lead
Lowes
10.2023 - Current
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Optimized warehouse space utilization by reorganizing storage areas for maximum efficiency.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Documented orders and updated daily logs with shift activities and incidents.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Selected and filled orders from stock to fulfill customer requirements.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
Customer Service Representative
Lowes
02.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Crew Member
McDonald's
02.2020 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Implemented time management strategies to prioritize tasks effectively during high-pressure situations.
Education
Associate Degree in Business - Business
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2021
Skills
- Inspection Skills
- Order Pulling
- Team Leadership
- Willing to Learn
- Cross-functional Collaboration
- Customer Service
- Time Management
- Equipment Operation
- Work Prioritization
- Detail Oriented
- Friendly and Courteous
- Sorting and Organizing
Certification
- Professional Communication Certification
- Forklift Certified
- Licensed on the reach truck
References
Former Co-worker/Former Superior Annette Snyder: (317) 412-0664
Timeline
Fulfillment Lead
Lowes
10.2023 - Current
Customer Service Representative
Lowes
02.2022 - 10.2023
Crew Member
McDonald's
02.2020 - 08.2021
Associate Degree in Business - Business
Ivy Tech Community College of Indiana
High School Diploma -
Bonney Lake High School
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