Tessa Hudgins
Summerdale
Summary
Experienced, Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier
Publix
04.2024 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Handled cash, credit, and gift card transactions while adhering to company policies.
- Learned store policies and procedures to effectively resolve customer issues or concerns.
- Supported promotional activities by informing customers about ongoing sales and discounts.
- Helped customers complete purchases, locate items, and join reward programs.
Sr Claims Tech
HCSC, Blue Cross Blue Shield of Texas
07.2021 - 11.2023
- Processed and adjudicated claim submissions to ensure compliance with company policies.
- Resolved discrepancies in claims by analyzing data and collaborating with internal departments.
- Utilized claims processing systems to maintain accurate records and streamline workflows.
- Provided support in training new team members on claims procedures and best practices.
- Implemented quality control measures to uphold accuracy in claim evaluations and decisions.
- Identified opportunities for process improvements, enhancing overall efficiency of claims handling.
CNA
Hendricks Medical Center
10.2020 - 07.2021
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
- Implemented infection control protocols, promoting a hygienic environment within the facility.
- Supported mobility of patients through safe transfer techniques and use of assistive devices.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Merchandiser
Premium Retail
05.2019 - 07.2020
- Managed inventory levels to optimize product availability and reduce stockouts.
- Analyzed sales trends to inform merchandising strategies and improve product placement.
- Developed visually appealing displays to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Conducted regular audits of merchandise presentation to ensure compliance with brand standards.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Citronelle High School
Citronelle, ALSkills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Staff training
- Attention to detail
- Professionalism and courtesy
- Conflict resolution
- POS system operations
Timeline
Cashier
Publix
04.2024 - 06.2025
Sr Claims Tech
HCSC, Blue Cross Blue Shield of Texas
07.2021 - 11.2023
CNA
Hendricks Medical Center
10.2020 - 07.2021
Merchandiser
Premium Retail
05.2019 - 07.2020
Citronelle High School
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