Tessa J. Kirby
West Branch
Summary
Results-driven Business Analyst with seven years of experience in business analysis and software implementation for Michigan trial courts. Led multiple courts through the PCS to WebTCS initiative, achieving three successful implementations and preparing for a fourth. Known for fostering strong relationships with court personnel and delivering effective solutions that enhance technology adoption.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Analyst/Trainer (Contracted)
Michigan Supreme Court
05.2024 - Current
- Lead implementation efforts for four assigned Michigan courts, successfully completing three PCS to WebTCS implementations while a fourth is in its early stages of implementation
- Serve as the primary liaison between court personnel and cross-functional project teams, ensuring successful implementation, customer adoption, and post-go-live support
- Gather business requirements, participate in User Acceptance Testing (UAT), and collaborate with development teams to improve WebTCS functionality
- Analyze court workflows, recommend process improvements, and contribute business logic that has been incorporated into logic enhancements
- Designed and implemented a new juvenile training approach learning adult learning principles, improving implementation readiness and customer learning outcomes
- Deliver instructor-led virtual training while earning positive recognition from court partners for professionalism and customer service
- Judicial Information Systems, Customer Success
Juvenile Register/ Deputy Probate Register/ Court Recorder
34th Circuit Court Family Division
02.2019 - 08.2023
- Managed juvenile, guardianship, and conservatorship case processing while ensuring compliance with Michigan law and court procedures
- Coordinated judicial calendars, emergency hearings, attorney appointments, and courtroom operations to support efficient case management
- Prepared legal documents, court orders, and official records while serving as the primary liaison between judges, attorneys, court staff, and the public
- Ogemaw County, MI
Corrections Officer
Ogemaw County Sheriff’s Department
07.2017 - 02.2019
- Ensured safety and security of inmates, strictly adhering to department policies and procedures
- Collaborated with law enforcement, court personnel, and medical staff to maintain accurate documentation and inmate records
- West Branch, MI
Health Information Manager
Stratford Pines Nursing and Rehab
07.2016 - 07.2017
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Collaborated with nursing staff to streamline patient information sharing processes.
- Oversaw data entry operations for patient admissions and discharges.
- Coordinated staffing, scheduling, and administrative operations while supporting facility standards and quality resident care
- Midland, MI
Education
Bachelor of Arts - Psychology, Criminal Justice
Saginaw Valley State University
University Center, MI05-2024
Skills
- WebTCS / UAT
- PCS / UAT
- Data analysis
- Training design and delivery
- Customer relationship management
- Project coordination
- Azure DevOps
- Portal Tools
- Microsoft Teams
- Truefiling
- MiFILE
- Aha!
- Halo
- Canva
- Adaptability to change
Skills
PCS, WebTCS, Aha!, Halo, Microsoft Teams, Zoom, Microsoft 365, MiFILE, Truefiling, Canva, Azure DevOps, HDI Support Center Analyst Certified, ATD Adult Learning, ATD Training & Facilitation
Certification
- HDI Support Center Analyst
- ATD Adult Learning
- ATD Training & Facilitation
Timeline
Business Analyst/Trainer (Contracted)
Michigan Supreme Court
05.2024 - Current
Juvenile Register/ Deputy Probate Register/ Court Recorder
34th Circuit Court Family Division
02.2019 - 08.2023
Corrections Officer
Ogemaw County Sheriff’s Department
07.2017 - 02.2019
Health Information Manager
Stratford Pines Nursing and Rehab
07.2016 - 07.2017
Bachelor of Arts - Psychology, Criminal Justice
Saginaw Valley State University