Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Tessa Klein

Clinton Township,MI

Summary

I am a very dedicated student looking for part time positions. I am skilled in vital signs monitoring and customer service excellence, I elevated patient satisfaction at McLaren Macomb Hospital and enhanced sales potential at McDonald's through loyalty program promotion. Certified in BLS and adept in infection control, my proactive approach and time management skills consistently improve operational efficiency and patient care quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Lori Garcia
Clinton Township, MI
10.2021 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Put together customers' orders, and handled phone orders.
  • Greet customers and answered any questions they may have.

Patient Care Technician Volunteer

McLaren Macomb Hospital
Mount Clemens, MI
11.2023 - 05.2024
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted with patient transfers from bed to wheelchair or other as needed.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Cashier

McDonald's
Clinton Township, MI
04.2020 - 06.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Bachelor of Science - Nursing

Oakland University
Rochester, MI
04-2028

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
06-2024

Skills

  • Written and verbal communication
  • Customer service excellence
  • Cleaning and sanitizing
  • Cash register systems
  • Time management skills
  • Hospitality and accommodation
  • BLS Certified
  • Basic Life Support for Health Care Providers (BLS)
  • Basic Life Support BLS
  • PPE Compliance
  • Basic nursing care
  • Vital signs monitoring
  • Sterilization techniques
  • ADL support
  • Infection control standards
  • Patient Care technician certification

Certification

  • BLS certified
  • PCT certified

Affiliations

  • Assistant softball coach

Accomplishments

  • Honor roll all four years of high school
  • Varsity softball captain

References

References available upon request.

Timeline

Patient Care Technician Volunteer

McLaren Macomb Hospital
11.2023 - 05.2024

Cashier

Lori Garcia
10.2021 - Current

Cashier

McDonald's
04.2020 - 06.2020

Bachelor of Science - Nursing

Oakland University

High School Diploma -

Chippewa Valley High School

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Tessa Klein