Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Lee

Prospect

Summary

Professional music graduate from Western Connecticut State University, driven by a passion for building strong interpersonal relationships and helping others. Committed to delivering exceptional customer service and excelling in leadership roles. Recent extensive experience in the behavioral health field and educational environments, proficient at navigating diverse personalities and diagnoses. Reliable and quick learning ability.

Overview

9
9
years of professional experience

Work History

Behavior Therapist

IRIS
Watertown, CT
02.2025 - Current
  • Gained more experience with teaching techniques to improve social skills and emotional regulation for children in daycare and home settings.
  • Input feedback on individualized behavior intervention plans to enhance client outcomes.
  • Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies.
  • Trained and mentored staff on best practices for individuals

Music Instructor

Stratford, CT
08.2022 - Current
  • Facilitated personalized piano and voice lessons to enhance student musical skills.
  • Cultivated strong teacher-student relationships to enhance learning experiences.
  • Executed strategies and lesson plans to enhance student engagement and learning outcomes.

Behavior Therapist

Beacon
Stratford, CT
09.2022 - 02.2025
  • Cultivated trust and rapport with diverse age groups to foster individual and group development in a school setting.
  • Developed and executed strategies to enhance communication and social skills tailored to client needs.
  • Collected behavior data monitoring and implemented program plans to achieve targeted objectives.
  • Trained and mentored staff on best practices for individuals

Assistant Manager

Banter by Piercing Pagoda
Danbury, CT
08.2021 - 06.2022
  • Oversaw achievement of individual and team goals to drive sales and profit projections.
  • Managed difficulties effectively, ensuring a seamless environment for customer satisfaction.
  • Reviewed and enforced company policies and procedures to promote a consistent workplace environment.
  • Directed sales initiatives for fine jewelry, driving team performance towards elevated metric goals.

Food Service Worker

Outback Steakhouse
Shelton, CT
03.2020 - 06.2021

•Handled phone inquiries and order placements to enhance customer service experience.

•Assisted customers by maintaining composure and friendliness during peak hours. Processed payments efficiently. Prepared and delivered orders accurately.

•Executed order preparation in kitchen, ensuring accuracy and quality control.

Substitute Teacher

Coleytown Elementary School
Westport, CT
10.2020 - 06.2021
  • Followed teachers lessons plans and built rapport with their students to enhance learning experiences for elementary-aged children.
  • Responded to changing demands and evolving responsibilities to ensure daily operational needs were fulfilled.
  • Facilitated classroom support for teachers and students to enhance learning experiences.

Secretary

Focus Medical LLC
Bethel, CT
06.2018 - 03.2020
  • Office duties and customer service for a cosmetic laser manufacturing company
  • Answered and directed calls using multi-line phone system.
  • Wrote emails to customers and other vendors regarding service
  • Completed purchase orders and received orders into record base

Lead Bookseller

Barnes & Noble
Westport, CT
06.2017 - 01.2020
  • Engaged with customers directly and over the phone to ensure satisfaction and effective problem resolution.
  • Delivered comprehensive training to new booksellers, enhancing proficiency in POS systems and customer service interactions.
  • Restored store organization and cleanliness post-closing hours.

Education

BA - Music

Western Connecticut State University
Danbury, CT
08.2020

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Florence University of the Arts
01.2020

Music Education

University of Bridgeport
Bridgeport, CT
05.2018

Skills

  • Verbal and written communication
  • Organization
  • Customer service
  • Microsoft Office and Excel
  • Hospitality
  • Data collection
  • Administrative support
  • Behavioral therapy
  • Teaching
  • Google Suite
  • Office administration
  • Working with people with autism
  • Microsoft Outlook
  • Lesson planning
  • Proficient in MS office
  • Calendar management

Timeline

Behavior Therapist

IRIS
02.2025 - Current

Behavior Therapist

Beacon
09.2022 - 02.2025

Music Instructor

08.2022 - Current

Assistant Manager

Banter by Piercing Pagoda
08.2021 - 06.2022

Substitute Teacher

Coleytown Elementary School
10.2020 - 06.2021

Food Service Worker

Outback Steakhouse
03.2020 - 06.2021

Secretary

Focus Medical LLC
06.2018 - 03.2020

Lead Bookseller

Barnes & Noble
06.2017 - 01.2020

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Florence University of the Arts

Music Education

University of Bridgeport

BA - Music

Western Connecticut State University