Tessa Livingston
Colorado Springs,CO
Summary
Dynamic Operations Manager with a proven track record at Colorado Springs Urological Associates, enhancing team performance and patient satisfaction through exceptional leadership and problem-solving skills. Expert in streamlining operations and fostering collaboration, with notable achievements in EMR/EHR implementation and staff development. Demonstrates a strong blend of leadership and employee motivation, driving operational excellence and efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Colorado Springs Urological Associates
01.2023 - Current
- Fostered a positive work environment through effective leadership skills that encouraged professional growth opportunities among team members.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.
- Oversaw inventory management efforts, ensuring adequate supplies were available for daily operations without excess waste or costs.
- Streamlined medical operations by implementing efficient processes and reducing redundancies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured accurate payroll processing by carefully reviewing timesheets and resolving discrepancies.
Lead Medical Assistant
Medical Rehabilitation Specialists
08.2017 - 02.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Associate of Science - Medical Assisting
Intellitec College
Colorado Springs, CO06-2011
Skills
- Team leadership
- Problem-solving
- Employee motivation
- Onboarding and orientation
- Assignment delegation
- Clinical leadership
- Vital signs monitoring
- Medical terminology knowledge
- EMR / EHR
- Vital sign monitoring
Timeline
Operations Manager
Colorado Springs Urological Associates
01.2023 - Current
Lead Medical Assistant
Medical Rehabilitation Specialists
08.2017 - 02.2023
Associate of Science - Medical Assisting
Intellitec College
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