Tessa Marquez
Belen,NM
Summary
Results-driven Transportation Security Officer with expertise in threat management and security screening at the TSA. Proven ability to coach and develop teams while maintaining high standards under pressure. Skilled in X-ray machine operation and customer relations, enhancing operational efficiency and ensuring passenger safety.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Albuquerque, NM
11.2018 - Current
- Utilize equipment and SOP to efficiently manage and mitigate potential threats, maintaining high security standards for all individuals and their belongings.
- Maintain positive control and composure in a stressful, loud, and demanding environment.
- Can perform multiple tasks at once and back to back for long periods of time.
- Performs multiple duties such as running the lanes, creating rotations, and managing lunches and breaks for officers.
- Coaches new hires as an on the job training coach for 3-4 weeks per person until they master each task.
- Must have the ability to make quick and wise decisions on a daily basis.
- Must have the ability to relay information regardless of various distractions and or interruptions
- Involved with the LET team which duties are to build stimulant bombs and bags.
- Runs tests on the checkpoint and checked baggage to evaluate the officers proficiency and use of SOP.
- Works well as a team and a team member.
- Works with the trainers to come up with training plans to improve the performance of the checkpoint and screening operations as a whole.
- Has the ability to build labs and teach fellow officers how to detect and determine threat items.
- Writes detailed reports and observations of officers proficiency.
- Helps with management to test officers offering feedback and guidance to better the workforce.
Cashier
Lowes Grocery Store
Belen, NM
08.2017 - 10.2018
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Resolved customer complaints promptly, ensuring satisfaction.
- Trained new cashiers on operational procedures and customer service standards for consistency.
- Implemented time-saving techniques at the register, improving checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Assisted with management duties.
Volunteer Firefighter
Tierra Grande Fire Department
09.2013 - 04.2014
- Responded to emergency calls, ensuring swift and effective fire suppression and EMS.
- Assisted in maintaining firefighting equipment, ensuring operational readiness at all times.
- Participated in training drills, enhancing skills in firefighting techniques and safety protocols.
- Collaborated with team members during incidents, promoting efficient communication and teamwork.
Education
No Degree - Criminology
CNM
Albuquerque, NMNo Degree - Criminal Justice
UNMVC
Tome, NMSkills
Integrity and honesty
Customer service and assistance
De-escalation techniques
Policy enforcement
Team development
Security equipment operation
Customer relations skills
Threat management
Security screening expertise
Explosives detection
Behavioral observations
Passenger communication
Pat-down procedures
Stress tolerance
Passport checks
X-ray machine operation
Problem-solving
Critical thinking
Languages
Spanish
Limited Working
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
11.2018 - Current
Cashier
Lowes Grocery Store
08.2017 - 10.2018
Volunteer Firefighter
Tierra Grande Fire Department
09.2013 - 04.2014
No Degree - Criminology
CNM
No Degree - Criminal Justice
UNMVC