Tessa Nicholson
Reva,VA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic with nineteen years of exceptional communication skills while meeting company needs with consistent and organized practices.
Overview
19
19
years of professional experience
Work History
Deputy Treasurer II
Madison County Virginia
Madison , VA
07.2013 - Current
- Handle tax payments at the counter and by mail
- Balancing and reconciling daily collections
- Answer taxpayer’s questions in person, by email, and by phone
- Detail-oriented
- Communication and organizational skills while multi-tasking
- Maintain a good relationships with other offices and the public
- Create accounts
- Receive and process payments for personal property and real estate taxes, utility bills, and other County assessments
- Research and administer processes for delinquent payments; assists with real estate and personal property tax billing; responsible for revenue posting in the enterprise management system
- Implemented financial policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Address verification and updates.
- Manage accounts receivable activities such as billing customers, tracking payments, resolving disputes, tax liens, DMV stops, bank liens, state estimate payments, and judgements.
- Ensure timely collection of delinquent accounts by coordinating with attorneys or other agencies as needed.
- Assist in developing strategies for managing debt obligations while maximizing available resources.
Teller II
StellarOne
Madison , VA
04.2013 - 07.2013
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided excellent customer service experience
- Adhere to all applicable laws and regulations governing bank operations.
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Develop and maintain knowledge of bank products, services, including other lines of business
- Identify referral opportunities to contribute to branch goals
Accounts Payable Clerk
StellarOne
Culpeper, VA
08.2012 - 04.2013
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Assisted with month-end closing activities as needed.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Assisted with preparing journal entries related to accounts payable transactions.
- Handled high-volume invoice processing
Teller
StellarOne
Madison , VA
08.2005 - 08.2012
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Handled large volumes of currency quickly and accurately.
- Followed up on requests from customers in a timely manner.
- Delivered service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
Education
Master Governmental Deputy Treasurer -
University of Virginia
Charlottesville, VA11-2018
Certificate of Graphic Design - Graphic Design
Germanna Community College
Locust Dale, VA06-2005
High School Diploma -
Madison County High School
Madison, VA06-2003
Skills
- Strong communication
- Discretion and Confidentiality
- Teamwork and Collaboration
- Payment Processing
- Strong work ethic
- Basic Computer
- Time Management
- Organized
Timeline
Deputy Treasurer II
Madison County Virginia
07.2013 - Current
Teller II
StellarOne
04.2013 - 07.2013
Accounts Payable Clerk
StellarOne
08.2012 - 04.2013
Teller
StellarOne
08.2005 - 08.2012
Master Governmental Deputy Treasurer -
University of Virginia
Certificate of Graphic Design - Graphic Design
Germanna Community College
High School Diploma -
Madison County High School
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