Dorothy Lee
Newsoms,VA
Summary
Dedicated Deputy Treasurer II with expertise in customer service, complaint resolution, and financial transaction management. Proven ability to enhance customer satisfaction through active listening and effective problem-solving.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Deputy Treasurer II
Southampton County
Courtland, VA
10.2023 - Current
- Managed financial transactions to ensure accuracy and compliance with regulations
- Oversaw accounts receivable ensuring timely processing and reconciliation.
- Assisted customers with inquiries, ensuring accurate and timely resolution of issues.
- Managed customer accounts using county software to track interactions and update information.
- Handled escalated complaints, demonstrating strong conflict resolution skills and maintaining satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales records.
Education
High School Diploma -
Windsor High School
Windsor, VA06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint resolution
- Payment processing
- Order processing
- Documentation
- Filing
- Multi-line phone talent
Certification
Certified Deputy Treasurer
Timeline
Deputy Treasurer II
Southampton County
10.2023 - Current
High School Diploma -
Windsor High School