Tessa Noland
Connersville,IN
Summary
Throughout my career so far I have had a variety of experiences with a diverse population. One thing that has remained consistent is my passion to help people and the quality of work I strive to do. I am currently looking for a role where I can fit long term and utilize my skillset to help others.
Overview
10
10
years of professional experience
Work History
Integrated Service Coordinator
Professional Management Enterprises
04.2025 - Current
- Hold a contacted position with United Healthcare to provide coordination of HCBS services to members participating in the PathWay's for Aging program.
- Manage a caseload of 50-70 members
- Routinely check members' eligbility ofr Medicaid and the PathWay's for Aging program.
- Complete face to face visits Quarterly to review member's needs and ensure services in place are appropriate.
- Complete Annual Reassessments to ensure continued eligibility.
- Make referrals as requested for in home services, home modifications, or medical equipment.
- Provide access to local resources as needed.
- Complete timely and accurate documentation of all work completed on behalf of the members.
- Provider continued follow up and clear communication with members, caregivers, and providers.
Field Service Coordinator
Humana
07.2024 - 04.2025
- Manage a caseload of 50-70 members participating in the PathWay's for Aging Medicaid Waiver in Indiana
- Ensure each member has been assessed appropriately and has services that are medically necessary to meet their daily needs
- Routinely check members' eligibility for Medicaid and the PathWays's for Aging program
- Complete face to face visits with members on a quarterly basis
- Make referrals as requested for services, home modifications, or medical equipment
- Provide access to local resources as needed
- Document all activities and contacts in case notes accurately and timely
In Home Care Manager
Lifestream Services Inc
11.2018 - 07.2020
- Manage a caseload of 50 to 70 individuals who are receiving in home services provided by the Aged and Disabled Medicaid Waiver.
- Coordinate services based on individual needs and medical necessity.
- Complete home visits quarterly to review health changes and ensure services are still meeting their needs.
- Reassess individuals annually to ensure continued eligibility.
- Complete referrals for in home services, home modifications, or medical equipment as needed.
- Complete documentation accurately and timely.
- Check Medicaid and HCBS eligibility monthly.
Behavioral Clinician
Meridian Health Services
04.2017 - 10.2018
- Provide case management services and skill building sessions for adults with mental illness diagnosis
- Manage case load of approximately 40 adults
- Provide local resources as needed
- Transporting clients to appointments or community settings
- Create service plan with goals and objectives to work towards during sessions
- Observed and monitored client behavior and responses to treatment.
- Complete documentation accurately and timely
- Meet an expected productivity rate each week
Behavioral Health Associate
Fayette Regional Care Pavilion
01.2016 - 04.2017
- Daily care of adolescents ages 7 to 17 in residential or acute treatment for behavioral and mental health diagnosis
- Plan and lead daily group activities on assigned unit
- Assist residents in following daily schedule by lining up to go to meals and other activities required
- Use appropriate intervention types for residents' behaviors as needed included physical restraints
- Observed patient behaviors and mental status and notified RN of unusual occurrences.
- Document on assigned residents each 12 hours shift
- Train new hire BHAs on unit rules, daily schedule, group planning, group leading, and documentation
Education
Bachelor of Science - Psychology
Indiana University
Richmond05-2020
Associate of Science - Human Services
Ivy Tech Community College
Indiana05-2018
Timeline
Integrated Service Coordinator
Professional Management Enterprises
04.2025 - Current
Field Service Coordinator
Humana
07.2024 - 04.2025
In Home Care Manager
Lifestream Services Inc
11.2018 - 07.2020
Behavioral Clinician
Meridian Health Services
04.2017 - 10.2018
Behavioral Health Associate
Fayette Regional Care Pavilion
01.2016 - 04.2017
Bachelor of Science - Psychology
Indiana University
Associate of Science - Human Services
Ivy Tech Community College