Tessa Patterson
Whiteland,IN
Summary
Dedicated, hardworking and passionate job seeker eager to secure a new career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead, Certified Ophthalmic Assistant
Indiana Eye Clinic Cataract And Laser Institute
08.2007 - 04.2024
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Assisted in interviewing potential team members, hiring highest qualified to build team of top performers.
- Facilitated effective communication between patients and medical staff.
- Mentor new technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained inventory of medical supplies and tools to address needs of clinic.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assist surgeons in minor procedures.
- Streamlined workflow in fast-paced, (90+ patients most day) environment, coordinating tasks with fellow team members for optimal productivity.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Front Office Assistant
My Ortho Team
11.2004 - 08.2007
- Coordinated follow up appointments, MRI, PT, OT, EMG and Bone Density testing efficiently between providers and specialists, ensuring seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Some College (No Degree) - College Prep English
Ball State University
Muncie, INSome College (No Degree) - General Studies
Indiana State University
Terre Haute, INHigh School Diploma -
Batesville High School
Batesville, IN1998
Skills
- OSHA Compliance
- Staff education and training
- Attention to Detail
- Project Management
- Performance Improvement
- Works Well Under Pressure
- Deadline-oriented
- Troubleshooting skills
- Multitasking and Organization
- Assisted to execute COVID-19 action plan during pandemic
Certification
- COA - Certified Ophthalmic Assistant
- OSC - Certified Ophthalmic Scribe
- CPR/First Aid
- OSHA
- Wavefront iDesign Training
Timeline
Team Lead, Certified Ophthalmic Assistant
Indiana Eye Clinic Cataract And Laser Institute
08.2007 - 04.2024
Front Office Assistant
My Ortho Team
11.2004 - 08.2007
Some College (No Degree) - College Prep English
Ball State University
Some College (No Degree) - General Studies
Indiana State University
High School Diploma -
Batesville High School
- COA - Certified Ophthalmic Assistant
- OSC - Certified Ophthalmic Scribe
- CPR/First Aid
- OSHA
- Wavefront iDesign Training
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