Tessa Powers
AMARILLO
Summary
Professional, dedicated, and reliable individual with experience in customer service and medical office management. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2027
2027
years of professional experience
Work History
Online Retailer
Self-Employed
Amarillo, TX
2012 - Current
- Processed orders efficiently, ensuring timely fulfillment.
- Provided exceptional customer service through prompt communication and issue resolution.
- Optimized product listings to enhance visibility and attract customers.
Medical Secretary
Texas Tech University HSC
Amarillo, TX
2010 - 2012
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained confidential documents and correspondence for faculty members.
- Coordinated educational conferences.
Office Manager
Jo Anne Cook, PC, LPC, LCDC,
Amarillo, TX
2008 - 2010
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Processed medical insurance claims.
- Maintained office bookkeeping.
- Reconciled accounts and brought all records up to date.
- Prior authorizations
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents that showcased compliance with regulatory standards.
Phone Operator
Tell-A-Message
Amarillo, TX
2006 - 2008
- Managed incoming calls and facilitated live transfers to the appropriate business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained accurate records of calls placed and received.
Office Assistant
Pam Dwight
Borger, TX
1999 - 2006
- Performed basic office procedures such as filing, copying, and organizing.
- Supported office supply management, ensuring adequate inventory levels were maintained.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Administrative Medical Assistant -
Milan Institute
Amarillo, TX01-2008
High School Diploma -
Canyon High School
Canyon, TX01-2004
Skills
- Customer Service
- Medical office management
- E-commerce operations
- Insurance verification/pre-authorization
- Data entry
- Detail orientation
- Adaptability/flexibility
- Multitasking
- Problem-solving
Timeline
Online Retailer
Self-Employed
2012 - Current
Medical Secretary
Texas Tech University HSC
2010 - 2012
Office Manager
Jo Anne Cook, PC, LPC, LCDC,
2008 - 2010
Phone Operator
Tell-A-Message
2006 - 2008
Office Assistant
Pam Dwight
1999 - 2006
Administrative Medical Assistant -
Milan Institute
High School Diploma -
Canyon High School