Guest Service Host
Holland America Princess Tours, Anchorage Hotels
Anchorage, AK
05.2025 - 08.2025
- Coordinated and scheduled tours for individual guests and groups, ensuring seamless logistics and positive guest experiences.
- Prepared and delivered shift reports detailing shuttle operations, guest luggage management, and scheduling updates.
- Communicated across multiple departments to relay critical information regarding guest needs and special circumstances.
- Delivered engaging tour presentations and trip briefings to groups of 10–50 guests, providing information and promoting Anchorage tour options.
- Assisted guests with inquiries and provided personalized recommendations to enhance their travel experience.