Guest Service Host Holland America Princess Tours, Anchorage Hotels
05.2025 - 08.2025
Coordinated and scheduled tours for individual guests and groups, ensuring seamless logistics and positive guest experiences. Prepared and delivered shift reports detailing shuttle operations, guest luggage management, and scheduling updates. Communicated across multiple departments to relay critical information regarding guest needs and special circumstances. Delivered engaging tour presentations and trip briefings to groups of 10–50 guests, providing information and promoting Anchorage tour options. Assisted guests with inquiries and provided personalized recommendations to enhance their travel experience. Show Description