Tessa Reyna
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commission Analyst
Martin Insurance Group
Monroe, NJ
05.2024 - Current
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Researched and resolved commission or bonus payment-related inquiries.
- Collaborated with finance department to ensure accurate accounting practices related to commissions expense reporting.
- Identified discrepancies in commission payments, working diligently to resolve issues and recover lost revenue.
- Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
- Maintained detailed documentation on all aspects of the commission program, facilitating easy reference for team members when needed.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
Branch Sales and Services Representative
PNC Bank, PNC Financial Services Group
Hamilton Square, NJ
08.2022 - 04.2024
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Performed daily reconciliation of teller drawer within established limits.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Performed Security Incident Reports (SIR) and Suspicious Activity Reports (SAR).
Teller
PNC Bank, PNC Financial Services Group
Princeton, NJ
03.2021 - 05.2022
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Shift Lead
Walgreens
Princeton, NJ
07.2020 - 02.2021
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into system.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented evidence of attempted theft and recovered merchandise for loss prevention reports.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
South Brunswick High School
Monmouth Junction, NJSkills
- Bilingual
- Critical Thinking
- Teamwork
- Organization
- Strong work ethic
- MS Office
- Assessing fraud potential
- Verbal and Written Communication
- Account Services
- Attention to Detail
- Reporting and Documentation
- Data Entry
- Data Analysis
- Researching
- Handling Customer Complaints
- Customer Relationship Management
Affiliations
- South Brunswick High School Class of 2019 High Honor Award.
- Dean's List Middlesex County College, 2022.
Certification
- [Currently Active] Notary Public Commission, State of New Jersey 2022 -2027
- NMLS ID: 2405792
- [Ended in 2022] Pharmacy Technician, State of New Jersey
Languages
Spanish
Native or Bilingual
Timeline
Commission Analyst
Martin Insurance Group
05.2024 - Current
Branch Sales and Services Representative
PNC Bank, PNC Financial Services Group
08.2022 - 04.2024
Teller
PNC Bank, PNC Financial Services Group
03.2021 - 05.2022
Shift Lead
Walgreens
07.2020 - 02.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
South Brunswick High School