Tessa R. McGee
Baton Rouge,United States
Summary
Experienced professional with a strong background in fostering growth and success in collaborative environments. Committed to continuous learning and development to maintain a competitive edge. Passionate about community engagement and contributing positively to society.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Working Solutions
03.2023 - Current
- Delivered exceptional customer service, exceeding client satisfaction metrics.
- De-escalated challenging customer issues while maintaining a calm and friendly demeanor.
- Executed troubleshooting procedures for all devices and products to ensure functionality.
- Complied with HIPAA regulations and adhered to company guidelines consistently.
- Collaborated across all company systems to meet operational requirements efficiently.
- Uphold high standards in efficiency and output through proactive support initiatives.
Professional Flight Attendant
Frontier Airlines
Dallas, Texas
10.2021 - 03.2023
- Demonstrated emergency and safety equipment usage to enhance passenger security.
- Administered first aid and medical care during emergencies as necessary.
- Provided instruction on emergency evacuation procedures to ensure passenger preparedness.
- Reassured passengers during aircraft turbulence to maintain calm and comfort.
- Served beverages, meals, and snacks to enhance passenger satisfaction.
- Assisted passengers with special needs to ensure their comfort and accessibility.
Office Manager
Reef Coral
Baton Rouge, Louisiana
06.2019 - 11.2021
- Executed thorough opening, closing, and shift-change functions to uphold daily operational standards.
- Evaluated business performance metrics to identify opportunities for improvement.
- Recruited and selected office staff to strengthen team capabilities.
- Organized orientation and training programs to onboard new employees effectively.
- Coached and mentored office personnel to promote professional development.
- Designed and implemented efficient filing systems for enhanced organization.
- Managed livestock ordering and sales processes to ensure operational efficiency.
- Streamlined team operations through effective performance evaluations.
Store Manager
Smoothie King
Baton Rouge, Louisiana
07.2017 - 08.2019
- Achieved promotion to Store Manager within two months of employment.
- Implemented new handling and storage processes, reducing store waste by 13%.
- Managed inventory tasks such as tracking, weighing, and database entry.
- Prepared weekly schedules to ensure adequate floor coverage and compliance with fiscal guidelines.
- Developed strategies that enhanced sales and profitability.
Education
Bachelor of Science in Nursing -
Southeastern Louisiana University
Hammond, L.A.01.2018
Bachelor of Science in Nursing -
Baton Rouge Community College
Baton Rouge, L.A.01.2017
Highschool Diploma -
Shiloh Christian Academy
01.2014
Skills
- Microsoft 365 applications
- Spreadsheet and database management
- Cloud computing (AWS)
- Salesforce proficiency
- Adobe Acrobat expertise
- First aid administration
- Adaptability and flexibility
Certification
- 200 Hour Yoga Teacher Training – Moksha Yoga Amazonica & Yoga Alliance
- Certificate in Yoga Science - Yoga Alliance
- Certificate in Therapy Yoga - Yoga Alliance
- CPR/AED Certification - American Red Cross
- Flexologist – StretchLab
References
Professional references available upon request.
Volunteer Experience
- East Baton Rouge Parish Library, Volunteer, Baton Rouge, LA, 10/01/22, Present
- YMCA, Volunteer, Baton Rouge, LA, 07/01/22, Present
- Surfari Punta Rocas, Volunteer, Punta Negra, Peru, 10/01/21, 02/01/22
- Baton Rouge Community College, Volunteer, San José, Costa Rica, 04/01/19, 05/01/19
Timeline
Customer Service Representative
Working Solutions
03.2023 - Current
Professional Flight Attendant
Frontier Airlines
10.2021 - 03.2023
Office Manager
Reef Coral
06.2019 - 11.2021
Store Manager
Smoothie King
07.2017 - 08.2019
Bachelor of Science in Nursing -
Southeastern Louisiana University
Bachelor of Science in Nursing -
Baton Rouge Community College
Highschool Diploma -
Shiloh Christian Academy
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