Summary
Overview
Work History
Skills
Certification
Timeline
AssistantManager

Tessa R. Wallace

Sac City,IA

Summary

  • Administrative professional with high attention to detail and exceptional customer service skills. Demonstrated experience with high levels of confidentiality. Self-starter with advanced time management and communication skills. Advanced Microsoft Office skills, including Word, Excel,Outlook,PowerPoint,Quickbooks and, Netsuites, Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Package and Tote Delivery Coordinator

Wells Ag Supply
08.2022 - Current
  • Consult with customers and dealers about delivery and order preparation requests.
  • Scheduled deliveries, monitor progress and communicate updates to customers.
  • Prepare delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
  • Obtained product specifications along with delivery address, date and contact information.
  • Kick out pick lists that show the product and amounts that need to be delivered and created shipping and delivery paperwork that drivers needed to take with them and also paper work for pick ups and LTL's
  • Verified that the products and amounts that were supposed to be sent were actually being shipped and picked up
  • Have helped with billing/billed invoices out
  • Can also put in sales orders and update them as needed
  • Collect and file,verify and document all pesticide licenses and also keep track of all licenses that are needed for anyone working for the company
  • Can pick products and fulfill pick list and am also fork lift certified so can load anyone who comes in

Dispatcher

Sac County Sheriffs Office
04.2020 - 08.2022
  • Answer phone lines for the Sac County Sheriffs Office, Sac City and Lake View police departments, and all 911 calls for the county.
  • Dispatched law enforcement, fire departments and EMS to calls as needed.
  • Extensive data entry and record keeping.
  • Maintained confidentiality at all times.
  • Remained calm and professional while dealing with high stress situations.
  • Have dealt with all types of personalities and have the ability to interact professionally with them all.
  • With great and careful attention to details I enter warrants, protection orders, stolen and lost items into the NCIC system.

EMT

Pocahontas Community Hospital
10.2019 - 11.2022
  • Documented calls in reports detailing incident type and course of treatment.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Remained level-headed and proactive during emergency situations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care, demonstrated dedication to providing quality care through continued training and education.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Assessed emergency situations and prioritized medical care for patients.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.

Public Works Employee

City of Lytton
04.2019 - 10.2019
  • Water plant duties including daily water testing, keeping accurate data and recording daily numbers.
  • General maintenance, mowing and general public work duties.

Administrative Assistant

Sac County Health Services
08.2014 - 04.2019
  • Provided administrative support to all staff.
  • Performed general office duties.
  • Answered phones and greeted visitors to the office.
  • Updated Facebook as needed.
  • Data entry, revamped and made new forms used by office staff.
  • Filing, copying, mailing, faxing and compiling documents as needed.
  • Helped with healthy feet clinics, home health and homemaker programs.
  • Was also involved with the Sac County Fit program.

Skills

  • Expertise in multi-line phone systems
  • Proficient in adding machine operation
  • Experience with office machinery
  • Strong knowledge of advanced computing technologies
  • Strong customer service abilities
  • Meticulous attention to detail
  • Strong commitment to confidentiality
  • Effective time prioritization
  • Effective prioritization and multitasking
  • Strong verbal and written communication
  • Advanced emergency medical skills

Certification

  • EMT

Timeline

Package and Tote Delivery Coordinator

Wells Ag Supply
08.2022 - Current

Dispatcher

Sac County Sheriffs Office
04.2020 - 08.2022

EMT

Pocahontas Community Hospital
10.2019 - 11.2022

Public Works Employee

City of Lytton
04.2019 - 10.2019

Administrative Assistant

Sac County Health Services
08.2014 - 04.2019

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Tessa R. Wallace