Tessa Sweatt
Clarksville,TN
Summary
Professional office worker with strong organizational and communication skills. Adept at managing administrative tasks, coordinating schedules, and maintaining office efficiency. Known for fostering team collaboration and achieving results. Reliable and adaptable to changing needs, with proficiency in Microsoft Office Suite, data entry, and customer service.
Overview
9
9
years of professional experience
Work History
Office Worker
Runway Self Storage
10.2023 - 10.2024
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Rented out storage units and moving trucks to customers as needed.
Cashier
Mulligan's Wine and Spirits
02.2021 - 12.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Cashier
Parkway Express
02.2020 - 01.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
Office Assistant
McLarty Mazda-Volkswagen
01.2017 - 10.2019
- Assistant to the General Manager, performing general office duties such as ordering supplies, reviewing documents, spreadsheets and support to other departments.
- Compliance every car deal before going to the accounting office to check for potential issues or missing information when submitting to financial institutes for funding.
- Supervise and train all receptionist staff and arrange for employee training for salesmen by scheduling training or organizing training materials.
- Hear and help resolve complaints from customers and the public.
- Main point of contact for all temporary tags created for customers and loaner vehicles.
Receptionist
McLarty Mazda-Volkswagen
01.2016 - 01.2017
- Operate telephone switchboard to answer, screen or forward calls, providing support, taking messages or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit and directing them to specific destinations.
- Open, sort, and distribute incoming correspondence, faxes, email and intercompany mail.
- Calling service customers to see how their service experience went and reporting to the service manager any issues.
Education
GED -
North Pulaski High School
Jacksonville, AR05-2012
Skills
- Verbal Communication
- File Organization
- Professionalism and Etiquette
- Scheduling and Planning
- Report Preparation
- Customer Service
- Positive Attitude
- Organizing and Categorizing
- Data Entry
- Strong Problem Solver
- Complex Problem-Solving
- Scheduling appointments
Timeline
Office Worker
Runway Self Storage
10.2023 - 10.2024
Cashier
Mulligan's Wine and Spirits
02.2021 - 12.2023
Cashier
Parkway Express
02.2020 - 01.2021
Office Assistant
McLarty Mazda-Volkswagen
01.2017 - 10.2019
Receptionist
McLarty Mazda-Volkswagen
01.2016 - 01.2017
GED -
North Pulaski High School
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