Tessa Wilson
Elk Grove,CA
Summary
Results-driven Business Manager with expertise in customer service and team leadership. Demonstrated success in enhancing client relations and delivering exceptional service. Skilled in managing diverse teams to create prestigious client experiences.
Business leader with proven success in managing operations and boosting profitability. Expertise in strategic planning, financial analysis, and process optimization. Recognized for strong communication skills and effective problem-solving, driving teams toward organizational objectives.
Overview
7
7
years of professional experience
Work History
Business Manager
Contessa Aesthetics
01.2023 - Current
- Managed all aspects of client relations, including negotiating contracts and providing exceptional customer service. Recruited and trained team members to ensure a cohesive service approach. Oversaw financial operations, demonstrating attention to detail and organizational skills. Developed high quality service offerings and executed marketing strategies to enhance brand visibility. Cultivated strong relationships with clients, emphasizing effective communication and problem solving skills essentials for ensuring client satisfaction.
Assistant Manager/ Aesthetician
Beauty Bin
04.2022 - 07.2024
- Oversaw daily operations and trained staff to deliver exceptional customer service, fostering a collaborative team environment. My role involved executing beauty services and actively engaging with clients ensuring the highest overall experience pivotal for building business and retention.
Brand Specialist / Territory Manager
Juice Beauty
01.2019 - 01.2022
- Successfully executed brand trainings and marketing events across the San Francisco Bay Area, consistently exceeding sales goals through innovating strategies, calculated freelance placement and scheduling branded educational events. Empowered and educated a team of 5 freelancers with in depth knowledge, artistry training and solving clients pain points.
- Additionally, executed in store marketing in 30+ retailers within the natural channel such as Credo Beauty, Ulta Beauty, Whole Foods and Pharmaca retailers.
Education
DIGITAL MARKETING - Marketing
Udactity
03.2024
LICENSED COSMETOLOGIST - undefined
Paul Mitchell School
User Experience Design
Thinkful
Charlotte, NC05.2023
Skills
Customer service excellence
Timeline
Business Manager
Contessa Aesthetics
01.2023 - Current
Assistant Manager/ Aesthetician
Beauty Bin
04.2022 - 07.2024
Brand Specialist / Territory Manager
Juice Beauty
01.2019 - 01.2022
LICENSED COSMETOLOGIST - undefined
Paul Mitchell School
DIGITAL MARKETING - Marketing
Udactity
User Experience Design
Thinkful