Tessa Wilt
Converse,TX
Summary
Dynamic professional with a proven track record in security and customer service, notably at the Transportation Security Administration. Excelled in utilizing advanced security screening technology and resolving high-stress situations, demonstrating exceptional problem-solving and reliability. Skilled in incident reporting and fostering a safe, efficient environment. Adept at training peers, underscoring a commitment to team success and compliance with regulations. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve safety.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
04.2023 - Current
- Detect potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Perform pat-downs based on Standard Operating Procedures to look for unauthorized materials and weapons from being transported onto the aircraft.
- Respond to breaches of security and emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Assist passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity are maintained at all times.
- Maintain up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures. To carry out assignments, operations or procedures utilizing practical knowledge of technical methods.
- Monitor the flow of passengers through the screening checkpoint and use efficient processing and screening procedures to avoid delays during peak travel times.
Cashier
Raising Cane's Restaurants
06.2020 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Team member of a top 10 rated business in the nation of 189 stores during the 3 years for safety, productivity and maximized sales.
Student Assistant
Texas State University Parking Services
10.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the department alike.
- Facilitated conflict resolution among students and staff when disputes arose over parking fees employing diplomacy and tact to achieve mutually satisfactory outcomes.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Associate of Science - Microbiology
San Antonio College
San Antonio, TX05-2027
High School Diploma -
Alamo Heights Highschool
San Antonio, TX05-2019
Skills
- Report writing
- Incident reporting
- General security
- Security screenings
- Complex Problem-solving
- Security equipment operation
- Reliability
Accomplishments
- I have earned an achievement within the Transportation Security Administration which was an Eagle Eye on April 2024.
- I observed a new hire conducting a pat-down incorrectly and provided constructive criticism.
- Workforce recognizes my consistent reliability in discovering hard to locate prohibited items while on x-ray.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
04.2023 - Current
Cashier
Raising Cane's Restaurants
06.2020 - 04.2023
Student Assistant
Texas State University Parking Services
10.2019 - 12.2019
Associate of Science - Microbiology
San Antonio College
High School Diploma -
Alamo Heights Highschool
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