Tessa Wilt
Converse,TX
Summary
Dynamic professional with a proven track record in security and customer service, notably at the Transportation Security Administration. Excelled in utilizing advanced security screening technology and resolving high-stress situations, demonstrating exceptional problem-solving and reliability. Skilled in incident reporting and fostering a safe, efficient environment. Adept at training peers, underscoring a commitment to team success and compliance with regulations. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve safety.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
San Antonio, TX
04.2023 - Current
- Detect potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Perform pat-downs based on Standard Operating Procedures to look for unauthorized materials and weapons from being transported onto the aircraft.
- Respond to breaches of security and emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Assist passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity are maintained at all times.
- Maintain up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures. To carry out assignments, operations or procedures utilizing practical knowledge of technical methods.
- Monitor the flow of passengers through the screening checkpoint and use efficient processing and screening procedures to avoid delays during peak travel times.
Cashier
Raising Cane's Restaurants
San Antonio, TX
06.2020 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Team member of a top 10 rated business in the nation of 189 stores during the 3 years for safety, productivity and maximized sales.
Student Assistant
Texas State University Parking Services
San Marcos, TX
10.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the department alike.
- Facilitated conflict resolution among students and staff when disputes arose over parking fees employing diplomacy and tact to achieve mutually satisfactory outcomes.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Associate of Science - Microbiology
San Antonio College
San Antonio, TX05-2027
High School Diploma -
Alamo Heights Highschool
San Antonio, TX05-2019
Skills
- Report writing
- Incident reporting
- General security
- Security screenings
- Complex Problem-solving
- Security equipment operation
- Reliability
Accomplishments
- I have earned an achievement within the Transportation Security Administration which was an Eagle Eye on April 2024.
- I observed a new hire conducting a pat-down incorrectly and provided constructive criticism.
- Workforce recognizes my consistent reliability in discovering hard to locate prohibited items while on x-ray.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
04.2023 - Current
Cashier
Raising Cane's Restaurants
06.2020 - 04.2023
Student Assistant
Texas State University Parking Services
10.2019 - 12.2019
Associate of Science - Microbiology
San Antonio College
High School Diploma -
Alamo Heights Highschool