Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Community Service
Awards
Timeline
Generic

Tessa Stein

Kent

Summary

Energetic and detailed-oriented individual seeking a position in sales and marketing. I have a genuine enthusiasm for helping customers.

Highly capable and forward-thinking individual bringing strong record of accomplishment in building cohesive branding strategies across product marketing channels. Proficient in designing in-store displays and advertising approaches to maximize brand awareness and revenue. Offers history of success in creating leading-edge approaches and working effectively at all levels to coordinate smooth implementations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Visual Merchandising Manager

Lululemon Athletica
01.2024 - Current
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.

Educator

Lululemon Athletica, Fairlawn Ohio
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Assistant Manager

Pacsun, Fairlawn Ohio
04.2023 - 11.2023
  • -Open and Close Store - Key Holder
  • -Lead team in an effective and efficient sales floor
  • -Train associates how to effectively put forth anti-theft efforts
  • -Opening/Closing registers, includes preparing and drop of bank deposits
  • -Fulfilling Customer online orders
  • -Set up Marketing signage
  • -Visual update and arrangement of merchandise floor displays
  • -Handling customer issues
  • -Processing returns and exchanges
  • -Receive merchandise into the POS

Hostess

Pancho & Lefty’s, Stow Ohio
09.2020 - 08.2021
  • -Greeted and lead guests to their desired table inside restaurant
  • -Worked closely with servers to assist with any needs
  • -Engaged with customers while bringing appetizers

Education

High School - Criminal Justice

Theodor Roosevelt High School
Kent, Ohio
05.2023

Skills

  • Proven ability to collaborate in a team setting, actively contributing to the achievement of shared goals and supporting fellow team members
  • Able to effectively communicate to establish common ground with others
  • Visual storytelling
  • Interior design
  • Merchandise presentation
  • Customer experience

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Resolved product issue through consumer testing.

Certification

  • Licensed Visual Merchandising Lead
  • First Aid/CPR Certified
  • Sales Manager Certificate
  • Sales Essentials Certificate
  • CPSP - Certified Professional Sales Person

Languages

English
Full Professional

Community Service

Tallmadge Challenger Baseball, Tallmadge, Ohio, 2022, 2023, “Buddie” Assist players with batting, fielding and running bases. This inclusive baseball program is designed for boys and girls with physical or developmental disabilities, and their typically developing peers.

Awards

2022 Akron Breakfast Club Optimist Award- Optimism and Volunteering, 2021 Kent Rotary Club Student award- Leadership and Kindness, 2019 Hattie Larlham Five year Dedicated Volunteer Award- Consecutive volunteer efforts

Timeline

Visual Merchandising Manager

Lululemon Athletica
01.2024 - Current

Educator

Lululemon Athletica, Fairlawn Ohio
12.2023 - Current

Assistant Manager

Pacsun, Fairlawn Ohio
04.2023 - 11.2023

Hostess

Pancho & Lefty’s, Stow Ohio
09.2020 - 08.2021

High School - Criminal Justice

Theodor Roosevelt High School

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