Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessia Fitzpatrick

Thackerville,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Bingo Supervisor position to help launch career while achieving company goals.

Overview

2
2
years of professional experience

Work History

Bingo Clerk

Winstar World Casino
Thackerville, OK
02.2022 - Current
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
  • Balanced cash drawer at the end of each shift.
  • Verified customer identification and issued bingo cards to customers.
  • Trained new employees on proper handling of money, use of equipment, and customer service etiquette.
  • Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
  • Recorded customer winnings and payouts in accordance with state regulations.
  • Greeted patrons upon arrival at the facility and checked tickets for entry into games.
  • Performed regular maintenance on gaming machines, such as cleaning and replacing parts.
  • Provided support for other staff members when needed during peak hours or special events.
  • Maintained accurate records of gaming activity and transactions.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Enforce safety rules and casino policies to maintain order.
  • Converted currency into requested combinations of bills and coins.
  • Assisted patrons with jackpot payouts.
  • Answered questions about gaming rules and policies.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
  • Monitored casino operations and patron behavior for suspicious activity.
  • Inspected equipment to maintain proper working conditions.
  • Described and explained games available to potential customers to attract new players.
  • Engaged interest and sold products by providing customers with information needed to make product-related decisions.

Education

High School Diploma -

Callisburg High School
Callisburg, TX
05-2010

Skills

  • Customer Relations
  • MS Office
  • Team Building
  • Task Prioritization
  • Self-Directed
  • Cultural Awareness
  • Analytical Thinking
  • Decision-Making
  • Data Entry
  • Planning
  • Calm Under Pressure
  • Flexible and Adaptable
  • Customer Service
  • Written Communication
  • Quick Thinking
  • Team Collaboration
  • Punctuality
  • Safeguarding Assets
  • Documentation and Reporting
  • Machine Inspection
  • Interpersonal Communication
  • Attention to Detail
  • Organizational Skills
  • Conflict Mediation
  • Cash Handling
  • Professionalism
  • Active Listening
  • Multitasking
  • Critical Thinking
  • Currency Exchange
  • Interpersonal Skills
  • Effective Multitasking
  • Guest Services
  • Regulatory Compliance
  • Payout Monitoring
  • Problem-Solving

Timeline

Bingo Clerk

Winstar World Casino
02.2022 - Current

High School Diploma -

Callisburg High School
Tessia Fitzpatrick