Tessia Sapp Putnal
Carrabelle,FL
Summary
Achieved high customer satisfaction ratings through effective service delivery in banking and hospitality. Fostered strong client relationships that resulted in increased loyalty and repeat business. Streamlined processes to enhance service quality and efficiency. Contributed to team success by promoting a positive and collaborative work environment. Drove initiatives that supported business growth and strengthened partnerships.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Centric Aviation
Apalachicola
11.2023 - 08.2024
Vacation Home Cleaner
Gulf Coast Vacation Properties
Eastpoint, FL
04.2022 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Customer Service Representative
Centennial Bank
Apalachicola, FL
06.2001 - 11.2021
- Open new accounts
- Sr. Teller
- Wire transfer funds
- Balance vault/teller drawers
- Audits
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Apalachicola High School
Apalachicola, FLSome College (No Degree) -
Gulf Coast Community College
Panama City, FLSkills
Implemented prioritization techniques to optimize workflow and ensure timely project completion
Oversaw coordination of various projects to enhance operational efficiency Led teams in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to optimize resource allocation and project delivery
Adapted to fast-paced settings to maintain operational efficiency and team productivity
Contributed to team success by adapting to changing dynamics and supporting colleagues
Fostered a positive and energetic environment to enhance team morale
Managed customer interactions to ensure effective communication and support
Utilized computer skills to enhance operational efficiency and streamline processes
Addressed and managed customer grievances to enhance overall satisfaction and loyalty
Streamlined paperwork processing to enhance operational workflow and accuracy
Oversaw product sales initiatives by coordinating with marketing and sales teams to align strategies Cultivated relationships with key clients to foster loyalty and repeat business Analyzed market trends to inform product positioning and sales tactics
Timeline
Customer Service Representative
Centric Aviation
11.2023 - 08.2024
Vacation Home Cleaner
Gulf Coast Vacation Properties
04.2022 - Current
Customer Service Representative
Centennial Bank
06.2001 - 11.2021
High School Diploma -
Apalachicola High School
Some College (No Degree) -
Gulf Coast Community College