Hi, I’m
Tessy Umebese
Palm Coast,FL
Overview
21
years of professional experience
1
Certification
Work History
Everise
Licensed Property and Casualty (CSR, Retention II)
08.2023 - Current
Job overview
- Company Overview: State Farm
- Deliver customer service excellence by resolving technical issues and accurately processing transactions, preserving policyholder satisfaction and trust
- Explain insurance coverage details and terms to enhance customer comprehension and support informed decision-making
- Guide and train new customer service representatives in task management and adherence to company procedures to ensure operational uniformity.
- Trained new hires on company operations, policies and services.
- Increased efficiency and performance by monitoring team chat and providing resources to their questions .
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
IntouchCX
Customer Service Representative
04.2023 - 11.2023
Job overview
- Company Overview: Altamonte Springs, Orlando
- Addressed customer inquiries and resolved issues via phone, email, and chat, adhering to company standards for quality and responsiveness
- Implemented complaint and escalation procedures to maintain and improve customer satisfaction metrics
- Reported customer feedback to management, supporting the continuous improvement of service delivery and alignment with industry standards.
- Volunteered in to assist with onboarding, while learning new skills.
- Maintained up-to-date knowledge of product and service changes.
Walmart
Stock Associate
01.2022 - 04.2023
Job overview
- Company Overview: Palm Coast, Florida
- Maintained comprehensive inventory records, utilizing both manual and digital systems for effective product tracking
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Offered to assist in job orientation and guide new hires through the job process
- Partnered with colleagues to keep product displays orderly and promptly communicated inventory discrepancies to management
- Managed precise stocking of merchandise, ensuring accessibility and ease of navigation for customers.
Peridot Capital
Executive Assistant
07.2017 - 03.2018
Job overview
- Company Overview: Lagos, Nigeria
- Facilitated travel arrangements and calendar management for senior leadership, ensuring efficient itinerary planning and timely appointment coordination
- Supported executive decision-making processes by maintaining accurate spreadsheets and preparing clear presentations
- Lagos, Nigeria
The Dental Clinic - Edi Hospital
HR Management
01.2016 - 01.2017
Job overview
- Company Overview: Edo, Nigeria
- Oversaw office operations and staff coordination, leading to improved workflow efficiency and optimized resource distribution
- Addressed patient and clinical staff concerns, resulting in enhanced patient satisfaction and streamlined service operations
- Assisted in the recruitment process by screening applicants and provided reports that supported operational enhancements
- Reduced operating costs through effective budget management and cost control measures.
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
Network Marketing Company
HR Recruitment Associate
01.2004 - 01.2017
Job overview
- Developed and delivered training programs that improved members' business skills, directly supporting their professional development
- Cultivated and maintained strong client relationships by providing clear and consistent communication, enhancing satisfaction and retention rates
- Organized schedules and logistics for events that bolstered team efficiency and increased client participation in business development efforts
- Conducted product demonstrations, clearly communicating features and applications, and handled business transactions with due diligence
- Collaborated with managers to identify and address employee relations issues.
- Worked closely with senior leadership on succession planning initiatives to prepare team force for future challenges.
Education
Simplilearn-Purdue University
Certification in Business Analysis from CBAP, SQL
12.2023
Delta State University
Bachelor of Arts from Mass Communication
01.2007
Skills
- Customer Relationship
- Personal Lines (Property & Casualty Insurance License)
- Multitasking
- Resource Management
- Presentation & Communication
- Pragmatic Decision Making
- Office Management
- Process Development and Strategy
- Business Development & Marketing
- Managerial Training (Edi Hospital)
- Communication
- Organization
- Time Management
- Problem-solving
- Attention To Detail
- Scheduling
- Product knowledge
- Team development
- Client relations
- Staff training
- Microsoft Excel
- Follow-up skills
- Microsoft PowerPoint
Accomplishments
In my few years of professional experience, starting from the bottom and getting to my current position has been an achievement for me from conflict resolution to customer relations I have earned the
highest mark for customer satisfaction as a customer service representative.
Working in an HR department has Design and executed a comprehensive programme that improved employee performances and satisfaction, implemented a new performance management system that increased productivity, also having a keen eye for talents helped me become an associate in the HR department, working with my seniors and observing the recruitment process improve my strategy on streamlining the recruitment by utilizing social media, referrals and recruitment platforms.
Certification
Business Analysis, Simplilearn-Purdue University, 05/01/23, 12/01/23
Timeline
Licensed Property and Casualty (CSR, Retention II)
Everise
08.2023 - Current
Customer Service Representative
IntouchCX
04.2023 - 11.2023
Stock Associate
Walmart
01.2022 - 04.2023
Executive Assistant
Peridot Capital
07.2017 - 03.2018
HR Management
The Dental Clinic - Edi Hospital
01.2016 - 01.2017
HR Recruitment Associate
Network Marketing Company
01.2004 - 01.2017
Delta State University
Bachelor of Arts from Mass Communication
Simplilearn-Purdue University
Certification in Business Analysis from CBAP, SQL
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