Manuel Tellado
York,PA
Summary
A motivated professional with a strong background in IT, education, and customer service. Proven ability to work independently and in team environments. Highly skilled in technology troubleshooting, communication, and organization. Equipped with a dedicated workspace, fast internet, and technical proficiency to thrive in remote settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Wilx Logistics
York, PA
03.2024 - 06.2024
- Optimized routes to meet delivery deadlines, showcasing time management, and problem-solving abilities.
- Delivered excellent customer service with daily client interactions.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Drama Teacher
York Academy Regional Charter School
York, PA
08.2018 - 07.2023
- Designed and implemented engaging lesson plans and curriculum for grades 7-12.
- Directed theatrical productions, showcasing leadership, and event management skills.
- Adapted to online teaching using Zoom during the pandemic, demonstrating remote training capabilities.
- Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
- Drafted and determined production budgets that included stage props, costumes, set materials and program books.
- Partnered with community and academic units to create collaborative partnerships.
Field Service Technician (IT)
Merge Technologies
York, PA
06.2014 - 08.2019
- Provided onsite and remote technical support, troubleshooting hardware and software issues
- Installed and maintained systems, ensuring minimal downtime for clients.
- Developed client relationships, offering consistent follow-ups, and effective communication.
- Trained customers on equipment after installation.
Sales Associate
Cricket Wireless
York, PA
11.2017 - 08.2018
- Met and exceeded sales targets while maintaining high levels of customer satisfaction.
- Assisted customers with service issues, phone upgrades, and billing inquiries, often solving problems in real time.
- Ensured compliance with sales policies, and maintained a welcoming in-store experience.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- I maintained the store without a manager, and had consistent communication with the regional manager.
Administrative Assistant
Helen Thackston Charter School
York, PA
12.2015 - 06.2016
- Managed organizational tasks, including retyping forms, scanning invoices, and organizing files.
- Assisted in technology and event setups, showcasing adaptability and multitasking skills.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
William Penn Senior High School
York06-2015
Skills
- Remote Communication and Collaboration
- Remote work experience (three years)
- Zoom meeting software
- Technical Support and Troubleshooting
- Customer Service and Relationship Building
- Curriculum Development and Training Delivery
- Organizational Skills and Time Management
- Software Proficiency
- Designated office for remote work
- High-speed internet (wired connection)
- Powerful personal computer
- Verbal and written communication
- Excellent sense of direction
- Inventory management
- Microsoft outlook, word, excel, and google suite
- Windows operating system fluency
- Windows 10 fluency
- Mac OS operating system fluency
Certification
- Cat 1 Certified to teach IB Theatre
Timeline
Amazon Delivery Driver
Wilx Logistics
03.2024 - 06.2024
Drama Teacher
York Academy Regional Charter School
08.2018 - 07.2023
Sales Associate
Cricket Wireless
11.2017 - 08.2018
Administrative Assistant
Helen Thackston Charter School
12.2015 - 06.2016
Field Service Technician (IT)
Merge Technologies
06.2014 - 08.2019
High School Diploma -
William Penn Senior High School
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