TETIANA NESMASHNA
Sioux Falls,USA
Summary
- Dynamic and results-driven professional with a proven track record at Walmart Supercenter as a Cake Decorator, excelling in customer service and effective communication. Skilled in cake decorating, I foster client trust while managing online orders and inventory, ensuring a seamless experience that enhances customer satisfaction.
- Personable, and dedicated customer service representative.
- Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Cake Decorator
WALMART SUPERCENTER
Sioux Falls, USA
01.2018 - Current
- Decorated cakes for customer orders using various icing techniques.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted customers in selecting personalized cake designs and flavors.
- Maintained cleanliness and organization of the decorating station and tools.
- Monitored inventory levels of baking supplies and informed management of needs.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
DISTRIBUTION MANAGER
South United Bible Societies
Kherson, Ukraine
01.2004 - 01.2018
- Communicating with customers.
- Taking and collecting orders by phone, and in person.
- Maintaining sales records and payments.
- Monthly sales reports.
Education
TECHNICAL COLLEGE DIPLOMA -
TAILOR
Kherson, Ukraine01.1997
HIGH SCHOOL DIPLOMA -
Kherson Comprehensive School
Kherson, Ukraine01.1995
Skills
- Dependable and hardworking
- Effective communication
- Team collaboration
- Problem solving
- Critical thinking
- Computer literacy
- Client trust building
- Online order management
- Data analysis
- Package management
- Customer service excellence
- Customer guidance
- Baking and cake decorating
- Order management
Languages
English
Professional
Russian
Professional
Ukrainian
Professional
Timeline
Cake Decorator
WALMART SUPERCENTER
01.2018 - Current
DISTRIBUTION MANAGER
South United Bible Societies
01.2004 - 01.2018
TECHNICAL COLLEGE DIPLOMA -
TAILOR
HIGH SCHOOL DIPLOMA -
Kherson Comprehensive School