Tetiana Tkachuk
Schaumburg,IL
Summary
Versatile and dynamic professional with a proven track record in customer relations and problem-solving, honed as a Team Leader at LoanMe where I led debt collection strategies and improved team performance. Skilled in creativity and attention to detail, I excel in fast-paced environments, consistently meeting and exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Tattoo Artist
Self-Employed Tattoo Artist
01.2022 - 01.2024
Credit Sales Manager
Santander Bank Polska S.A.
Warsaw, Poland
01.2021 - 01.2022
- Company Overview: in Warsaw, Poland
- Contacting clients by phone
- Presenting the bank's credit product offerings
- Calculating creditworthiness
- Entering credit product applications into the system
- In Warsaw, Poland
Team Leader of the Debt Collection Department
LoanMe
Warsaw, Poland
01.2018 - 01.2021
- Company Overview: non-bank lending company in Warsaw, Poland
- Managing the team, setting goals and targets, overseeing work
- Conducting recruitment and training of new employees
- Preparing and sending documents to clients (payment reminders, contract terminations, debt settlement agreements)
- Preparing assignment agreements
- Making corrections in BIK and BIG registers
- Handling email and postal correspondence with clients
- Collaborating with debt collection agencies
- Verifying achieved targets and calculating employee bonuses
- Establishing action strategies one year in advance
- Non-bank lending company in Warsaw, Poland
Receptionist
Twins
Warsaw, Poland
01.2017 - 01.2018
- Company Overview: training center and hotel in Warsaw, Poland
- Handled phone reservations and managed online bookings
- Checked in guests and processed payments for their stay
- Issued invoices and receipts
- Training center and hotel in Warsaw, Poland
Education
Bachelor's degree - Journalism
University SWPS
Warsaw, Poland01.2017
Skills
- Customer Relations and Problem Solving
- Teamwork and Adaptability
- Responsibility and Punctuality
- Creativity and Attention to Detail
- Quick Learner
- Adaptability
Languages
- English
- Ukrainian
- Russian
- Polish
Personal Information
Date of Birth: 07/15/95
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Native/ Bilingual
Timeline
Tattoo Artist
Self-Employed Tattoo Artist
01.2022 - 01.2024
Credit Sales Manager
Santander Bank Polska S.A.
01.2021 - 01.2022
Team Leader of the Debt Collection Department
LoanMe
01.2018 - 01.2021
Receptionist
Twins
01.2017 - 01.2018
Bachelor's degree - Journalism
University SWPS
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