Summary
Overview
Work History
Education
Skills
Languages
Timeline
Tetyana Akinshyna

Tetyana Akinshyna

Henderson,NV

Summary

Highly skilled professional proficient in Microsoft Office with fluency in English, Russian, and Ukrainian. Recognized for expertise in customer service, analytics, and data processing, handling, and management. Extensive experience across multiple organizations provides comprehensive understanding of thriving in cross-functional, fast-paced environment while consistently delivering exceptional results and maintaining high level of service and responsiveness to stakeholders. Multi-talented senior executive with deep knowledge of sales, operations, and personnel management. Known for seamless transition into diverse roles and immediate positive contributions. Committed to optimizing operations, motivating employees, and establishing market dominance.

Overview

20
20
years of professional experience

Work History

Founder and Owner/VP Operations

T-Model Management
05.2019 - Current
  • Developed and grew a start-up business dedicated to providing services for Trade Shows, Conventions, Marketing, Sales, Events and Promotions
  • Played an integral role in closely liaising with the marketing and sales management team at major industry trade shows and conventions, effectively driving traffic volumes while optimizing lead opportunities
  • Recruited models to effectively communicate and promote brand messages to target customers
  • Handled the responsibility of managing models for events, trade shows, and conventions
  • Managed budgeting and payroll responsibilities efficiently
  • Managed uniforms and accommodations for models.

Marketing manager

Joe Plana & Company
04.2018 - Current
  • Supervised and guided Brand Ambassadors both in-person and at promotional events
  • Assisted with diverse responsibilities
  • Ensured efficient scheduling of breaks and maintained accurate payroll records.
  • Successfully oversaw scheduling and budgeting operations.

Business Development/Team Lead

Brand Ambassador
02.2005 - Current
  • Managed lead generation efforts for prominent clients like Impartner,Bing Driscoll's,T-Mobile Stanton Systems John Deere Intel Ford Motor and PepsiCo.
  • Assisted marketing and sales management at key industry trade shows in boosting booth traffic and maximizing lead potential
  • Enhanced marketing efforts for both existing and new customers
  • Efficiently managed and organized the schedules for Brand Ambassadors' breaks.
  • Streamlined internal processes to enhance efficiency in lead generation and follow-up activities.
  • Analyzed sales data to track performance and support decision-making for ongoing enhancements.
  • Secured new partnerships through effective networking and relationship building initiatives.
  • Enhanced team productivity by providing guidance, mentorship, and constructive feedback.

Google Legal Assistant, Legal removals team

Vaco Technology
07.2015 - 02.2016
  • Managed daily legal case processing and analysis of complex DMCA removal requests, predominantly in Russian and Ukrainian; consistently surpassing the target of 100 cases per day.
  • Effectively addressed customer inquiries through collaborative management of legal removal process
  • Utilized communication tools to escalate issues, maintaining department service level expectations with appropriate engineers and lawyers
  • Applied discernment in identifying copyright abuse/gray area cases, effectively resolving them through appropriate methods of escalation or prompt resolution.
  • Analysis of high volume copyright infringement requests.
  • Performed detailed troubleshooting to diagnose product issues, effectively documenting and reporting bugs
  • Provided language support in Russian and Ukrainian to aid teammates in dealing with trademark and copyright inquiries.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Sweep Team - Team Lead, Google My Business

Cognizant Technology
11.2014 - 07.2015
  • Managed team's daily assignments and communications for multiple projects and training
  • Provided leadership to the Sweep Team, overseeing daily work activities and offering support as required.
  • Closely worked with frontline agents to address escalations from Tier 1, resulting in expedited resolutions and improved customer satisfaction.
  • Resolved and troubleshooted backend issues using internal tools for Google Maps
  • Identified and resolved product problems through comprehensive bug filing
  • Developed GMB Intranet content, including SOP's, training presentations, and process flow charts
  • Conducted interviews for Tier 2 support backline agents in the GMB team and facilitated training of new employees.

Merchant Account Specialist at Google My Business

Vaco Technology
06.2013 - 10.2014
  • Delivered assistance to GMB's product representatives in order to enhance their comprehension of the product
  • Mentored and fostered a culture of continuous improvement and professional growth among junior team members.
  • Provided exceptional service and product knowledge, enhancing customer satisfaction
  • Educated representatives and end users about product features and policy guidelines
  • Troubleshot technical issues for Google Maps by utilizing internal software and tools
  • Served as a language support specialist for Russian and Ukrainian to aid GMB representatives with product assistance.

Concierge Guest Services

Lafayette Park Hotel & Spa
02.2011 - 05.2013
  • Full-service event coordination sales and service; both corporate and private party banquets
  • Organized and planned weddings, cocktail/dinner parties, birthdays, anniversaries, luncheons and corporate meetings.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Corporate Business Development & Marketing

ILS Technology
03.2009 - 01.2011
  • Introduced and implemented M2M (Machine-to-Machine) Asset Management Technology to clients
  • Developed national and international relationships with Operations Managers across diverse markets
  • Generated enterprise-wide solution sales of on-demand, real-time integrated device operation visibility.

Hostess at Petrossian Bar & Lounge

Bellagio Las Vegas, Aria Resort & Casino, Mandarin Oriental Las Vegas
06.2005 - 02.2009
  • Greet guests and provide VIP service
  • Conducted reservations and High Tea service
  • Maintained a high standard of services for all guests.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

B.S., Business Organization Management -

East Ukrainian National University, Lugansk, Ukraine
01.2005

B.A., Culinary Arts -

Lugansk State Culinary Institute, Lugansk, Ukraine
01.2000

Skills

  • Operations Management
  • Team Building and Motivation
  • Business Development
  • Business Planning
  • Operational management
  • Scheduling
  • Office Administration
  • Operational leadership
  • Project Management
  • Problem-Solving
  • Time Management
  • Team Leadership

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional

Timeline

Founder and Owner/VP Operations - T-Model Management
05.2019 - Current
Marketing manager - Joe Plana & Company
04.2018 - Current
Google Legal Assistant, Legal removals team - Vaco Technology
07.2015 - 02.2016
Sweep Team - Team Lead, Google My Business - Cognizant Technology
11.2014 - 07.2015
Merchant Account Specialist at Google My Business - Vaco Technology
06.2013 - 10.2014
Concierge Guest Services - Lafayette Park Hotel & Spa
02.2011 - 05.2013
Corporate Business Development & Marketing - ILS Technology
03.2009 - 01.2011
Hostess at Petrossian Bar & Lounge - Bellagio Las Vegas, Aria Resort & Casino, Mandarin Oriental Las Vegas
06.2005 - 02.2009
Business Development/Team Lead - Brand Ambassador
02.2005 - Current
East Ukrainian National University - B.S., Business Organization Management,
Lugansk State Culinary Institute - B.A., Culinary Arts,

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Tetyana Akinshyna