Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.
American Public Square - Program and Student Planning Committee Sept. 2020- April 2021
· Exemplified fast and friendly customer service and actively sought out customers to assess their needs and provide information for project completion.
· Orchestrate team meetings to plan events to increase civic engagement throughout their student body.
· Coordinate events and offer peers opportunities to convene in conversations.
· Utilized skills such as active listening and knowledge on topics to mediate and discuss pressing local, regional, and national issues.
· Collaborated with APS staff in hands-on work that spanned numerous aspects of organizational operations, including marketing, program planning, and development.
Department of Corrections/District 4 - Intern Sept. 2019 -Dec. 2019
· Maintain an ongoing record of supervision and submit reports for probation and parole officers involved in the case.
· Collaborated with a supervisor with the caseload in court in making reports and court assignments.
· Utilized phone calls, emails, and other correspondences to contact offenders regarding personal or adjustment problems.
· Participated in the adjustment of any educational or social adjustment for all assigned offenders.