Summary
Overview
Work History
Education
Internship
Timeline
Generic

Tevin Davis

St. Louis,MO

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience

Work History

Service Agent

Avis
05.2023 - Current
  • Inspect automobiles for external and internal damage upon return
  • Maintain daily vehicle detail checklist to ensure supervisor and customer satisfaction
  • Offer recommendations based on a customer's needs to help them out.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.

Implementation Specialist

Clinical Reference Laboratory
09.2023 - Current
  • Work with other operational departments to expedite supply flows, while resolving problems for customers and partners
  • Secure and maintain confidentiality of all information about CRL, its subsidiaries, and clients
  • Connect with clients through phone calls and emails and support them.
  • Delivered exceptionally high professionalism and support to each client, upholding the company's commitment to service.
  • Enhanced customer satisfaction with the timely resolution of issues during project implementations.
  • I handled incoming calls daily while providing excellent customer service.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.

Virtual Mobile Expert

T-Mobile
07.2021 - 08.2022
  • Assisted customers by providing well-rounded solutions to any issues that occurred
  • Provided support to team initiatives and ensured an inclusive workplace
  • Delivered a flawless customer experience and built customer loyalty by using digital tools in interactions.

Google Fiber - Sales Representative

Google Fiber
01.2021 - 04.2021
  • Provided customer service, technical support, troubleshooting, and product positioning to customers
  • Utilize partners' selling skills framework, tools, and system to uncover and assess customer needs and enroll them in the right service within the appropriate follow-up time frame.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Home Depot - Sales Associate

Home Depot
06.2017 - 07.2021
  • Exemplified fast and friendly customer service and actively sought out customers to assess their needs and provide information for project completion
  • Consistently provided accurate deliveries and assisted with fulfilling online orders.
  • Greet customers and provide a positive experience
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other locations
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Arts - Criminal Justice & Criminology & Political Science

University of Missouri-Kansas City

Internship

American Public Square - Program and Student Planning Committee   Sept. 2020- April 2021

·  Exemplified fast and friendly customer service and actively sought out customers to assess their needs and provide information for project completion.

·  Orchestrate team meetings to plan events to increase civic engagement throughout their student body.

·  Coordinate events and offer peers opportunities to convene in conversations.

·  Utilized skills such as active listening and knowledge on topics to mediate and discuss pressing local, regional, and national issues.

·  Collaborated with APS staff in hands-on work that spanned numerous aspects of organizational operations, including marketing, program planning, and development.

Department of Corrections/District 4 - Intern    Sept. 2019 -Dec. 2019

·  Maintain an ongoing record of supervision and submit reports for probation and parole officers involved in the case.

·  Collaborated with a supervisor with the caseload in court in making reports and court assignments.

·  Utilized phone calls, emails, and other correspondences to contact offenders regarding personal or adjustment problems.

·  Participated in the adjustment of any educational or social adjustment for all assigned offenders.

Timeline

Implementation Specialist

Clinical Reference Laboratory
09.2023 - Current

Service Agent

Avis
05.2023 - Current

Virtual Mobile Expert

T-Mobile
07.2021 - 08.2022

Google Fiber - Sales Representative

Google Fiber
01.2021 - 04.2021

Home Depot - Sales Associate

Home Depot
06.2017 - 07.2021

Bachelor of Arts - Criminal Justice & Criminology & Political Science

University of Missouri-Kansas City
Tevin Davis