Tevin Donald
Houston,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
4
4
years of professional experience
Work History
Car Salesman
South Houston Nissan
07.2019 - 01.2020
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
General Laborer
Strata Solar LLC
02.2017 - 07.2018
- Building solar panels
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed quality checks on products and materials to identify any defects.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Mentored new employees by providing guidance on safety and proper techniques.
- Handled supply and equipment inventories and distribution for workers.
- Operated forklift to load and unload materials and equipment on trucks.
- Diminished workflow gaps by maintaining welded frame and steady material flow through production lines.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Insurance Customer Service Representative
General Dynamics Information Technology
02.2016 - 12.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Investigated insurance claims denials and appeals.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
Healthcare Customer Service Representative
Information Technology Services
04.2016 - 11.2017
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and provided backup support for organizational leadership.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS01.2011
Skills
- General Labor
- Assembly line
- Sit down Forklift experience
- Issue Resolution
- Sales Conversion
- Documentation and Reporting
- Persuasive Communication Style
- Conflict Mediation
- Team Collaboration
- Insurance Verification
- Call Center Experience
- Quality assurance
- Attention to detail
References
- Stephanie Carter, 8328810602
- Shamerria O'neal, 8329060140
- Sherry Donald, 6014022542
Timeline
Car Salesman
South Houston Nissan
07.2019 - 01.2020
General Laborer
Strata Solar LLC
02.2017 - 07.2018
Healthcare Customer Service Representative
Information Technology Services
04.2016 - 11.2017
Insurance Customer Service Representative
General Dynamics Information Technology
02.2016 - 12.2017
High School Diploma -
Hattiesburg High School
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