Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

TEVIN JONES

Roslindale,MA

Summary

Hardworking and passionate job seeker with strong organizational, and leadership skills. Eager to secure a new position for an organization or company that acknowledge potential and drives employees to the best of their abilities. Strong customer service and food industry background of +8years. Fast learner, can adopt to various situation, work well with people, and complete projects before moving on. Willing and open to trying something new. Currently working for The Cheesecake Factory as a waiter, personally believe it's time to move on for better opportunities.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

Cheesecake Factory Inc
02.2018 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Agent Services Representative

New York Life Insurance Co
07.2021 - 07.2022
  • Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
  • Streamlined communication processes for increased efficiency within the agent services team.
  • Assisted clients with account management, effectively reducing service-related issues.
  • Provided comprehensive support to agents, ensuring a high level of productivity and success.

Customer Service Lead

Nordstrom Rack
03.2014 - 01.2021
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Streamlined cash room operations for increased efficiency and productivity through process improvements.
  • Reduced discrepancies in cash counts by conducting thorough audits and providing clear communication to staff.
  • Enhanced cash handling accuracy by implementing rigorous double-checking procedures.

Asset Protection Agent

Stop and Shop
07.2019 - 05.2020
  • Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
  • Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.
  • Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
  • Reduced inventory shrinkage by implementing effective asset protection strategies.

Sales Associate

Luxottica - Sunglass Hut
08.2013 - 12.2014
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Walmart
05.2012 - 05.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

Bachelor of Arts - Criminal Justice

Framingham State University
Framingham, MA
05.2020

Skills

  • Proficient use of Microsoft Word, Excel, and SPSS – statistical research and analysis software
  • Service Quality
  • Time management
  • Customer service
  • Organized
  • Leadership abilities
  • Public Speaking
  • Emotional Intelligence
  • Reliable/Flexible
  • Cash Management
  • Multi-Tasking

Accomplishments

Inducted in The Springfield Ma, Athletics Sports Hall Of Fame November 2022.


Awards and Honors 2010-2012

Football

  • 2x All League
  • 1x All Western Mass
  • 2012 Superbowl appearance

Track and field

  • Western Mass Champion
  • 4x100 relay
  • School record setting time 4x100 relay
  • 2nd place long jump


Languages

Patois
Native or Bilingual

Timeline

Agent Services Representative

New York Life Insurance Co
07.2021 - 07.2022

Asset Protection Agent

Stop and Shop
07.2019 - 05.2020

Restaurant Waiter

Cheesecake Factory Inc
02.2018 - Current

Customer Service Lead

Nordstrom Rack
03.2014 - 01.2021

Sales Associate

Luxottica - Sunglass Hut
08.2013 - 12.2014

Sales Associate

Walmart
05.2012 - 05.2013

Bachelor of Arts - Criminal Justice

Framingham State University

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TEVIN JONES